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Operating Model and Artificial Intelligence Execution Lead

United States, Tampa Employment contract 170000.00 - 300000.00 USD / Year · Job Posted June 17, 2026
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Job Description

Operating Model & Artificial Intelligence (OM&AI) program is a multi-year firmwide initiative to leverage AI, Generative AI and Operating levers to fundamentally reengineer high-impact processes across Citi. It aims to enhance growth, efficiency, customer and employee experiences and improve our risk management. We are seeking a dedicated and dynamic Services Ops execution lead to drive the successful delivery of OM-AI initiatives, from factory mobilization through to approved business case execution. This role acts as an important bridge, providing direct execution support for a dedicated portfolio of processes identified across Services Operations. The successful candidate will be an expert in project delivery and stakeholder management, adept at managing both vertical and cross-functional initiatives, monitoring progress, and ensuring the program’s ambitious goals are met.

Job Responsibility

  • Establish Governance Frameworks: Design, implement, and manage a robust governance discipline for the OM-AI program portfolio – inclusive of milestone set-up in PTS, KPIs, and standardized reporting
  • Quality Assurance & Milestone Management: Conduct rigorous oversight of project delivery within the assigned portfolio and across horizontal initiatives, ensuring adherence to central program standards, quality benchmarks, and the timely achievement of critical milestones
  • Enterprise Engagement: Ensure all program reporting and governance activities are fully aligned with the requirements and cadences of enterprise-level OM-AI forums and steering committees
  • Hands-On Execution Support: Provide direct, hands-on execution support to assigned organizations, helping them navigate program requirements, translate strategic plans into actionable steps, and manage their specific delivery roadmaps and timelines
  • Performance Monitoring & Weekly Reviews: Lead weekly execution metric reviews with assigned organizations and horizontal process owners to assess progress against KPIs, identify emerging risks, and track performance
  • Single Point of Accountability: Act as the first line of defense for identifying and resolving operational hurdles and bottlenecks within both the assigned portfolio and horizontal initiatives
  • Program Leadership: Primarily affect positive outcomes through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses
  • Influence Strategy: Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s)
  • Impediment Resolution & Escalation: Act as the first line of defense for identifying and resolving operational hurdles and bottlenecks within both the assigned portfolio and horizontal initiatives

Requirements

  • 15+ years of experience, including 8-10+ years' managerial experience
  • Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth
  • Proven record of achievement in leading large, matrixed, specific line of business experience preferred
  • Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience

Nice to have

specific line of business experience preferred

What we offer

  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

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