This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Operating Model & Artificial Intelligence (OM&AI) program is a multi-year firmwide initiative to leverage AI, Generative AI and Operating levers to fundamentally reengineer high-impact processes across Citi. It aims to enhance growth, efficiency, customer and employee experiences and improve our risk management. We are seeking a dedicated and dynamic Services Ops execution lead to drive the successful delivery of OM-AI initiatives, from factory mobilization through to approved business case execution. This role acts as an important bridge, providing direct execution support for a dedicated portfolio of processes identified across Services Operations. The successful candidate will be an expert in project delivery and stakeholder management, adept at managing both vertical and cross-functional initiatives, monitoring progress, and ensuring the program’s ambitious goals are met.
Job Responsibility
Establish Governance Frameworks: Design, implement, and manage a robust governance discipline for the OM-AI program portfolio – inclusive of milestone set-up in PTS, KPIs, and standardized reporting
Quality Assurance & Milestone Management: Conduct rigorous oversight of project delivery within the assigned portfolio and across horizontal initiatives, ensuring adherence to central program standards, quality benchmarks, and the timely achievement of critical milestones
Enterprise Engagement: Ensure all program reporting and governance activities are fully aligned with the requirements and cadences of enterprise-level OM-AI forums and steering committees
Hands-On Execution Support: Provide direct, hands-on execution support to assigned organizations, helping them navigate program requirements, translate strategic plans into actionable steps, and manage their specific delivery roadmaps and timelines
Performance Monitoring & Weekly Reviews: Lead weekly execution metric reviews with assigned organizations and horizontal process owners to assess progress against KPIs, identify emerging risks, and track performance
Single Point of Accountability: Act as the first line of defense for identifying and resolving operational hurdles and bottlenecks within both the assigned portfolio and horizontal initiatives
Program Leadership: Primarily affect positive outcomes through significant impact in terms of size of team managed, strategic influence on the business and interaction with other functions or businesses
Influence Strategy: Exercises full accountability for results, budget, planning, policy formation and significant contribution to future strategy of the area(s)
Impediment Resolution & Escalation: Act as the first line of defense for identifying and resolving operational hurdles and bottlenecks within both the assigned portfolio and horizontal initiatives
Requirements
15+ years of experience, including 8-10+ years' managerial experience
Must possess the technical know-how, commercial awareness and analytical skills coupled with an understanding of risk/reward dynamics and how they interact to generate sustainable profitable growth
Proven record of achievement in leading large, matrixed, specific line of business experience preferred
Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience
Nice to have
specific line of business experience preferred
What we offer
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays