Openreach Coordinator Job at Hedera Hiring Ltd (Telford)

Provisioning Coordinator

At Convergence Group, we’re on a mission to make business connectivity simple - ...

Location

United Kingdom , Solihull

Salary:

30000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A minimum of 1 years experience in the provisioning of orders in the telecoms industry
ideally connectivity such as Ethernet or broadband (i.e. EAD, P2P, FTTP, SoGEA etc)
Experience working with telecoms suppliers e.g. Openreach, BT Wholesale, Virgin or other ISP/MSP
Familiarity with order processing
Strong organisation and time management skills
Clear and confident communication - comfortable picking up the phone
High attention to detail and a proactive mindset
Confident using Microsoft Office tools, including Excel
A minimum of 5 GCSE's including English
Ability to pass BPSS and other clearance checks

Job Responsibility

Keep orders moving - take ownership of customer orders from sales acceptance through service provisioning to live service
Keeping everyone in the loop - communicate clearly and consistently with customer and stakeholders via Phone, Teams and email
Working across teams - collaborate with Sales Ops, NOC, Project Management, and suppliers
Staying on top of your queue - manage your workload effectively, prioritising blocked or at-risk orders
Hitting the right results - consistently deliver against key targets, including >95% of order updates completed on time, and reducing Mean Time to Provide (MTTP)

What we offer

33 days holiday (including bank holidays)
Private medical insurance
Enhanced pension, income protection & life assurance
Hybrid working - 3 days a week in the Solihull office
Dog-friendly office

Fulltime

Operations Manager - Dispatch Hub

We are looking for an experienced and motivated Operations Manager to lead a bus...

Location

United Kingdom , Wembley

Salary:

Not provided

Kelly Group

Expiration Date

Until further notice

Requirements

Previous experience managing large operational, dispatch, or workforce management teams
Background in telecommunications, utilities, logistics, field service, or contact centre operations
Experience working in a fast-paced operational environment with live service delivery responsibility
Strong leadership and people management skills
Excellent organisational and decision-making ability
Strong communication and stakeholder management skills
Comfortable analysing operational data and performance metrics
Experience supporting fibre and copper network operations on the Openreach network (essential)
Workforce management or dispatch system experience

Job Responsibility

Managing the day-to-day running of a large telecommunications dispatch hub
Leading, coaching, and developing a team of 100+ dispatchers and operational support staff
Creating a high-performance culture focused on service delivery, accountability, and customer experience
Supporting Team Leaders and Supervisors to deliver operational targets
Overseeing the real-time coordination of engineers across fibre and copper installation activity
Ensuring engineers are effectively allocated to appointments and workloads are balanced efficiently
Monitoring operational risks, escalations, missed appointments, and jeopardised jobs
Working closely with field operations and planning teams to maximise productivity and service performance
Monitoring and improving key operational KPIs including SLA performance, Right First Time completion, Engineer utilisation, On-time arrivals, Customer satisfaction, Repeat visits
Producing operational reports and identifying opportunities for improvement

What we offer

Competitive PAYE salary
20 days' holiday plus bank holidays
Company pension scheme
Cycle to Work scheme
Excellent opportunities for career progression

Fulltime

Pia Coordinator

We’re Quickline, and we believe everyone deserves great internet. Whoever you ar...

Location

United Kingdom , Willerby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a PIA Coordinator or similar network coordination role
Understanding of PIA networks and Openreach systems (desirable)
Strong attention to detail and highly organised approach to work
Proven administration skills with the ability to manage multiple tasks
Excellent communication skills with the ability to build relationships with internal and external stakeholders
Strong IT skills, with experience in tracking and reporting systems

Job Responsibility

Raising and managing blockage issues through to completion using the Blockage Self Provide Orders (SPO) process
Managing a group mailbox, coordinating and responding to PIA-related queries from across the business
Assisting and supporting the PIA Lead Coordinator with day-to-day operational delivery
Submitting and progressing Build Complete Orders in line with Notices of Intent (NOIs)
Raising and managing Network Adjustment Orders
Tracking and reporting on order progression to ensure timely delivery
Raising Notices of Intent (NOIs) and maintaining accurate Openreach system updates
Responding to PIA Candid defects and liaising with Openreach to ensure swift resolution

What we offer

Pension – 5% employer / 5% employee contribution
Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
25 days annual leave + bank holidays, your birthday, house move and wedding day off
Option to buy or sell up to 5 additional days annual leave
Enhanced Paternity/Maternity/Adoption leave
High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
Free Parking on site
Regular ‘Lunch & Learns’
Social Events – Summer and End of Year parties etc.
Customer Obsessed Awards - Regular opportunities to win!

Fulltime

Programme Manager

We're about to become a direct participant in the Faster Payments Service (FPS)....

Location

United Kingdom , London

Salary:

Not provided

Griffin

Expiration Date

Until further notice

Requirements

Managed payment scheme participation (FPS, Bacs, CHAPS or similar) or comparable regulatory infrastructure projects in UK banking
Delivered technical programmes that cut across engineering, operations, treasury, and compliance
Worked directly with scheme bodies like Pay.UK, Vocalink, or the Bank of England, and understands their assurance processes, testing requirements, and timelines
Led delivery in a small team or small firm, where you had to be strategic and hands on at the same time
Built strong cross functional relationships with people who work differently to you, engineers, product managers, lawyers, treasury specialists, and external partners
Strong fundamentals in resource planning, time management, risk management, and clear communication
Comfortable picking up new tools for collaboration and communication
Genuinely enjoy writing and documenting everything

Job Responsibility

Running the programme plan from requirements planning and prioritisation through build, testing, assurance, and go-live
Coordinating all the work streams: technical connectivity (MPLS+, PKI), Form3 gateway configuration, Bank of England settlement access, sort code allocation, and getting our operations ready for 24/7 direct participation
Spotting and managing risks and dependencies across engineering, treasury, compliance, and our external partners
Driving the Pay.UK assurance process, including discovery, non functional cloud testing, and scheme certification
Keeping everyone informed with clear, regular updates on progress and milestones
Maintaining programme governance: decision logs, risk registers, and RAID tracking
Managing the programme budget (~£260K in Year 1) and flagging any variances early
Working closely with external parties, Pay.UK, Vocalink, Form3, BT OpenReach, and our legal advisors
Holding us to the timeline: we have 12 months from letter of intent to go live
Setting up the handover to BAU, so our operational teams are genuinely ready to run direct FPS participation once we're live

What we offer

Remote-first flexibility - work from anywhere in the UK

Fulltime

Customer Engineering Project Manager

B2B Project Managers have the responsibility for ensuring that the connections t...

Location

United Kingdom , London

Salary:

Not provided

Community Fibre

Expiration Date

Until further notice

Requirements

Ability to work in a fast-paced environment with every day bringing a new challenge
Project management experience – APM or Prince but not essential
Understanding of FTTP, Openreach network and Civils delivery
Knowledge and experience of the New Roads & Streetworks Act 1991(NRSWA)
Build partner management experience
Understanding of Construction Design Management (CDM) and the requirements under H&S – nice to have
Great working knowledge of Microsoft Word, Excel, PowerPoint and Project
Excellent communications skills (written and verbal)

Job Responsibility

During the delivery phase, B2B project milestones will be closely monitored, and proactive actions will be taken to address any potential roadblocks or delays
Ability to balance competing priorities and deliver at pace is essential
Prioritisation of design and build deliverables is crucial to ensure timely and efficient project completion
Liaison with team members is essential for effective project execution and alignment with the established build plan
Engagement with internal and external stakeholders throughout the project lifecycle is essential to maintain transparency and address any concerns or issues promptly
Management of the operational relationship with suppliers is paramount to ensure contractual obligations, key performance indicators (KPIs), and technical specifications are met
The B2B project delivery team serves as the primary escalation point for all B2B project-related matters, addressing concerns and taking appropriate actions to mitigate any potential problems
Routine project updates are provided to stakeholders via established systems, applications, databases, or other communication channels
Project budgets (CPPC) are aligned with business guidelines, and each project is meticulously reviewed and approved through the relevant processes
Financial deliverables, including request for quotes (RFQs), invoicing, and delivery of full economic benefits (DFEs) for contractors, are completed once projects receive authorization

What we offer

You get to work with some of the best technology in the market
Be part of an exciting scale up business where you can bring your ideas, bring your knowledge, we value your contribution
We all love time off whether that’s going on an exotic holiday or a staycation, you’ll get 25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
Birthday leave, our treat to you
Keen cyclist, join our cycle to work scheme
Flexible WFH policy
Enjoy the perks of Private Health Cover
You get to work with an amazing bunch of people

Streetworks Coordinator

The Streetworks Coordinators’ purpose, is to lead & manage all street works perm...

Location

United Kingdom , Livingston

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Lead & manage all street works permits and notices related to Openreach projects
High level of IT skills
Noticing experience
Ensure work meets client expectations and maintain client and colleague communications
Ensure Company policies are implemented, monitored, and audited
Ensure resources and equipment are adequate for the workload
Comply with all Health and Safety Policies

Job Responsibility

Lead and arrange for Street Works Permits and Notices as required and in accordance with procedures
Ensure Traffic Management Plans are available and in accordance with procedures
Assist the sub-contractors traffic management planning and administration
Monitor and coordinate of all activities related to the work
Liaise with local authorities
Responsible for opening and closing permits using street works systems
Ensure all aspects of the TMA (Traffic Management Act) are met
Respond to Highways comments, PMR and manage active permits to prevent any Fixed Penalty Notices and overrun charges
Scheduling and programming work on the Openreach frames and covers project dealing with all aspects of TM
Assist the Project Managers with day to day operational aspects of the workstream

What we offer

25 days holiday plus 5 bank holidays per year plus the option to buy 5 additional holidays
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Enhanced Maternity Pay
Long service recognition
Active local social committees

Fulltime

Streetworks Administrator

The Streetworks Administrators’ purpose, is to Support with street works permits...

Location

United Kingdom , Livingston

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

High level of IT skills
Noticing experience
Experience with street works permits and notices related to Openreach projects
Knowledge of Traffic Management Act (TMA)
Ability to work with street works systems
Experience monitoring and coordinating activities related to work
Experience liaising with local authorities and sub-contractors
Experience with scheduling and programming work
Ability to assist Project Managers with day to day operational aspects
Experience monitoring and identifying Street works compliance and performance risks

Job Responsibility

Support and arrange for Street Works Permits and Notices as required and in accordance with procedures
Ensure Traffic Management Plans are available and in accordance with procedures
Assist the sub-contractors traffic management planning and administration
Monitor and coordinate all activities related to the work
Liaise with local authorities
Be responsible for opening and closing permits using street works systems
Ensure all aspects of the TMA (Traffic Management Act) are met
Respond to Highways comments, PMR and manage active permits to prevent any Fixed Penalty Notices and overrun charges
Schedule and program work on the Openreach frames and covers project dealing with all aspects of TM
Assist the Project Managers with day to day operational aspects of the workstream

What we offer

25 days holiday plus 5 bank holidays per year plus the option to buy 5 additional holidays
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more
Life assurance cover
Enhanced Maternity Pay
Long service recognition
Active local social committees

Fulltime

Senior Administrator

Own the operational backbone behind secure alarm services—orders, billing, conne...

Location

United Kingdom , Swallowfield, Reading

Salary:

Not provided

AddSecure

Expiration Date

Until further notice

Requirements

Working knowledge of Microsoft Office
Undergraduate degree
Or one of the following: 5+ years’ experience in the supply and support of alarm signalling hardware and software services, or 5+ years’ experience supporting network connectivity services to the UK alarm industry (landline and/or cellular data)
Strong customer focus and professional service mindset
Calm, direct and friendly telephone manner
Ability to work well within a team and independently
High computer literacy and confidence working in several systems at once
Clear, concise written and spoken English
The habit of documenting tasks as you work
Ability to explore and understand problems independently

Job Responsibility

Respond to delivery, returns and billing enquiries via email and telephone
Assess and forward sales enquiries to members of the NGP sales team
Support ARCs with subscription and service changes (alarm grading, transfers, reactivations, cessations)
Monitor ARC use of the e-commerce portal and help resolve order/invoicing issues
Order and progress new broadband connections for customers of AddSecure’s in-house ISP
Liaise with BT and Openreach to coordinate installation and repair work for fibre/copper broadband
Manage and reconcile invoices from BT Wholesale and related organisations
Liaise with cellular data providers to monitor SIM activity and service performance
Manage invoices issued by cellular data providers
Contribute to quality assurance and testing across existing and new products (plan/execute tests, document outcomes, track defects)

What we offer

Insurance package
Pension
25 days annual leave
Parking
Health care benefits

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Openreach Coordinator

Job Description

Job Responsibility

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