Openings Support Manager Job at Hickorys Smokehouse (Milton Keynes)

Technical Support Manager

Technical Support Manager for the CFTS team supporting all HPE products (MX, PTX...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Engineering Graduate with 12+ years of networking experience
3+ years of relevant Support operational and People Management experience
Past work experience in networking technologies: TCP/IP, Routing protocols, ISP network architecture
Prior work experience in TAC team, Service provider environment and managing their end customers
Excellent understanding of 24x7 TAC operations in supporting global customers
Proven record in Hiring and managing technical talent
Juniper products knowledge and Junos experience/certifications would be an added advantage
Customer Advocacy
Excellent Communication Skills
Ownership and Problem-Solving mindset

Job Responsibility

Manage and lead a team of high performance Technical Support Engineers
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team
Metrics management and drive continuous/quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Deliver 12/7 coverage to CFTS global customers during India coverage
Set team goals aligned with company objectives & key results (OKR)
Build lasting relationship with customer, partner, field team and other internal stake holders
Manage customer escalations, participate in customer meetings and reviews
Partner with cross functional team like Sales, Advance Services, Professional Services to meet customers objective and achieve service level agreement (SLA)

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Support Manager

The role entails overseeing customer service operations, ensuring customer satis...

Location

United States , Upper Chichester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a Customer Support Manager role for a minimum of 3 years
Proficiency in Account Reconciliation, Accounts Payable (AP), and Accounts Receivable (AR)
Ability to process invoices efficiently
Proficiency in Microsoft Excel
Experience with Oracle and QuickBooks
Familiarity with SAP and Salesforce Configuration
Exceptional customer service skills
Proven track record in sales
Excellent communication and leadership skills
Ability to work in a fast-paced environment

Job Responsibility

Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction
Train new team members on our customer service policies and best practices
Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints
Regularly review customer interactions for quality assurance and identify areas for improvement
Keep the team updated on changes to company products and services
Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals
Identify and recommend improvements to our customer service procedures to senior management
Support both internal and external customers as needed
Ensure all customer inquiries and issues are resolved promptly and professionally
Monitor team performance and conduct regular quality control to minimize errors

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Competitive compensation

Fulltime

Technical Support Manager

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Engineering Graduate with 12+ years of networking experience, includes 3+ years of relevant Support operational and People Management experience
Juniper products knowledge and Junos experience / certifications would be an added advantage
Past work experience in networking technologies: TCP/IP, Routing protocols, ISP network architecture etc.
Prior work experience in TAC team, Service provider environment and managing their end customers
Excellent understanding of 24x7 TAC operations in supporting global customers and their critical network activities of Service Provider and Cable vertical
Proven record in Hiring and managing technical talent with varied experience
Creating an open, energetic, and problem-solving culture in the team

Job Responsibility

Manage and lead a team of high performance Technical Support Engineers who delivers focused and dedicated support to a CFTS Customer vertical (Telcom, Enterprise, Cable, Cloud etc.)
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
Metrics management and drive continuous / quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Responsible to deliver 12/7 coverage to CFTS global customers during India coverage
Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
Build lasting relationship with customer, partner, field team and other internal stake holders
Manage customer escalations, participate in customer meetings and reviews. Partner with cross functional team like Sales, Advance Services, Professional Services to meet customers objective and achieve service level agreement (SLA)
Collaborate with Testing, Development, Technical documentation, global CFTS team to deliver consistent support to CFTS customers round the clock

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Support Account Manager

As a Support Account Manager (SAM), you'll work with a skilled team to serve hig...

Location

United States , Austin

Salary:

123900.00 - 186600.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred (not required)
10+ years of experience in an Enterprise customer-facing role interacting with senior-level customer contacts, preferably in a customer support organization in enterprise software
Advanced level of troubleshooting skills across technologies, including REST API, Browser Devtools, SQL and Splunk queries, SSL/TLS, SSO/SAML, Java Logs, Networking and Cloud environments
Demonstrated experience and success managing critical customer situations in enterprise IT infrastructure technologies and Cloud environments
Sense of urgency and willingness to do what it takes in a high-growth environment by being highly action-oriented
Proficient in developing well-organized plans at various levels of detail and complexity
Excellent customer communications skills and ability to convey technical concepts and details in a way that is easily consumed by all levels of customer contacts
Proven customer management skills

Job Responsibility

Be the primary Atlassian point of contact for all customer technical needs
Build a direct relationship with the customer's senior technical leadership and develop an in-depth knowledge of the customer's environment
Drive customer's open support cases and escalations to fast resolution
Provide high-touch support during incidents and security events
Be the voice of the customer inside Atlassian to prioritize the resolution of product bugs
Coordinate the execution of customers' planned events such as system health checks, upgrades, and migrations
Prevent issues before they arise with proactive planning
Create account plans to improve the customer's experience with Atlassian Support and Services efficiency
Stay current and advise the customer on any new product versions
Produce support communications for customers on recent security alerts, product releases, and new product information

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Managed Airflow Platform (MAP) Support Engineer

Location

Salary:

Not provided

Kloud9

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science or a related field
3+ years of experience in large-scale production-grade platform support, including participation in on-call rotations
3+ years of hands-on experience with cloud platforms like AWS, Azure, or GCP
2+ years of experience developing and supporting data pipelines using Apache Airflow including DAG lifecycle management and scheduling best practices
Troubleshooting task failures, scheduler issues, performance bottlenecks managing and error handling
Strong programming proficiency in Python, especially for developing and troubleshooting RESTful APIs
1+ years of experience in observability using the ELK stack (Elasticsearch, Logstash, Kibana) or Grafana Stack
2+ years of experience with DevOps and Infrastructure-as-Code tools such as GitHub, Jenkins, Docker, and Terraform
2+ years of hands-on experience with Kubernetes, including managing and debugging cluster resources and workloads within Amazon EKS
Exposure to Agile and test-driven development a plus

Job Responsibility

Evangelize and cultivate adoption of Global Platforms, open-source software and agile principles within the organization
Ensure solutions are designed and developed using a scalable, highly resilient cloud native architecture
Ensure the operational stability, performance, and scalability of cloud-native platforms through proactive monitoring and timely issue resolution
Diagnose infrastructure and system issues across cloud environments and Kubernetes clusters, and lead efforts in troubleshooting and remediation
Collaborate with engineering and infrastructure teams to manage configurations, resource tuning, and platform upgrades without disrupting business operations
Maintain clear, accurate runbooks, support documentation, and platform knowledge bases to enable faster onboarding and incident response
Support observability initiatives by improving logging, metrics, dashboards, and alerting frameworks
Advocate for operational excellence and drive continuous improvement in system reliability, cost-efficiency, and maintainability
Work with product management to support product / service scoping activities
Work with leadership to define delivery schedules of key features through an agile framework

What we offer

Kloud9 provides a robust compensation package and a forward-looking opportunity for growth in emerging fields

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Aftersales Manager

This Aftersales Manager is a varied engineering and technical role where you wil...

Location

United Kingdom , Bedford

Salary:

55000.00 GBP / Year

Wallace Hind

Expiration Date

Until further notice

Requirements

Technically minded though experience and qualification – likely mechanical or electrical engineering
Competent taking ownership for after sales product support for warranty issues and service
Open on your background as long as it’s capital equipment or industrial machinery
Strong team management and leadership experience
Be able to support the commercial team technically

Job Responsibility

Lead your product support team, remaining hands on where needed (currently four people)
Manage after sales issues including warranty claims, field service, technical support etc
Work closely with our production teams
Support presales technically and with sales tenders

What we offer

25 Days Holiday
Private medical
Company bonus

Fulltime

Client Services Manager

Reporting to the Director of Global Services, the role of Client Services Manage...

Location

Australia , Perth

Salary:

Not provided

Wenco (a Hitachi Construction Machinery...

Expiration Date

Until further notice

Requirements

5+ years’ experience with fleet management products on hardware and software applications
Ability to handle remote site installations, upgrades, and software support
8+ years’ technical supervisory experience of people and resources
Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
Must be eligible to work in Australia
Bachelor's degree in Engineering, IT, Business, or relevant discipline

Job Responsibility

Drive operational excellence in the technical aspects of work performed to support clients
Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments
Lead and manage the regional Services team (and subcontractors as required)
Serve as the primary point of contact with clients
Plan resource allocation at least 3 months in advance
Develop project plans and schedule project goals, milestones, and deliverables
Travel to client sites globally as required
Take operational decisions and action/delegate a mutually acceptable plan to secure client satisfaction
Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues
Conduct remote support and upgrade procedures

Fulltime

Openings Support Manager

Hickorys Smokehouse

Location:
United Kingdom , Milton Keynes

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Openings Support Manager

Hickorys Smokehouse

Location:United Kingdom , Milton Keynes

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 13, 2026

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Location:
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Contract Type:
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Job Posted:
March 13, 2026