Open Source Support Engineer Job at Zilliz

Open Source Compliance - Legal Region Counsel

The Open Source Region Counsel will be a key member of HPE’s Open Program Office...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Advanced university degree in law (e.g. JD or LLB)
Meets local legal license requirements
Typically, 3-7 years of legal experience, with a significant focus on IP and open source software licensing and compliance
In-depth knowledge of open source licenses (e.g., GPL, LGPL, Apache, MIT) plus non-open source licenses (e.g., SSPL, BUSL) and their implications for intellectual property and software development and distribution
Ability to engage in tooling to facilitate reviews such as scanners (e.g., FNCI, BlackDuck, etc.) and workflow (e.g., Jira)
Strong understanding of open source development practices and culture
Demonstrated leadership in developing and implementing legal strategies and policies related to open source software and training others
Well-developed level of business experience supporting clients or advising on legal matters such as product launches and M&A due diligence
Strong analytical, negotiation, and communication skills
Ability to effectively communicate complex legal concepts to non-legal stakeholders

Job Responsibility

Identify and mitigate legal risks associated with the use, modification, and distribution of open source software
Provide expert legal advice on open source software licensing, compliance, and strategy to internal stakeholders including developers, engineers, product managers, and executives
Advise other attorneys on open source matters and help adapt review processes to meet dynamic industry changes
Develop and implement comprehensive open source compliance programs, including policies, procedures, and training to ensure adherence to open source licensing requirements
Formulate and maintain internal policies and best practices regarding the use and contribution to open source projects
Conduct legal due diligence on open source software components used in HPE products and services, ensuring proper licensing and compliance
Design and deliver training programs for HPE employees on open source software policies, legal risks, and best practices
Provide legal support for transactions involving open source software, including mergers and acquisitions, partnerships, and software licensing agreements
Work closely with cross-functional teams including engineering, product management, compliance, and procurement to ensure alignment and understanding of open source policies and strategies
Manage and resolve legal disputes related to open source software, including infringement claims and license compliance issues

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Personal and professional development programs to help achieve career goals
Inclusive work environment valuing varied backgrounds

Fulltime

Support Engineer

We’re a global team of over 400 people, working together to push the boundaries ...

Location

United States , Austin

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

4-7 years of experience working as Support Engineer/Testing/Specialist at a SaaS or software company
Experience with open-source databases and technologies such as PostgreSQL, MySQL, Redis, and/or other technologies like Kafka, OpenSearch, Cassandra, and Grafana
Strong Linux and Networking skills as an administrator or Support Engineer
Excellent communication skills, with the ability to connect with users, adjust the tone and deliver personalized support
Critical thinking that prioritizes client needs and perspectives
Strong written and verbal communication skills, with the ability to clearly articulate root cause analysis to diverse stakeholders
Knowledge of distributed systems, and the ability to read and write SQL
Previous use of Zendesk, Slack, ServiceCloud, Google, Jira, Zendesk, Intercom, and/or Github
Experience in public clouds (AWS, Google, Azure) across compute, storage, networking, and security
A take charge attitude, technically curious, detail-driven, yet goal-oriented and focused on delivering results

Job Responsibility

Deliver exceptional customer service within SLAs
Develop deep expertise in our Aiven Platform and Aiven Services
Apply your experience with open-source databases and technologies
Troubleshoot complex issues, especially in Linux environments, public clouds (AWS, Google or Azure) and in the areas of compute, storage - block and object, networking, and security groups
Identify trends in customer feedback, report and suggest improvements
Help evolve and develop our support processes and tooling
Create and refine Runbooks and Playbooks from previously encountered issues, streamlining future resolution processes and fostering knowledge sharing
Research and report product malfunctions in order to expedite the resolution process ensuring optimal customer outcomes
Collaborate with cross-functional teams, including Documentation, Product, Sales, and Engineering
Engage with customers and teams via various channels, working collaboratively via ticketing system, email, chat and occasionally by phone or remote sessions to diagnose and resolve customer issues

What we offer

Participate in Aiven’s equity plan
Hybrid work policy
Get the equipment you need to set yourself up for success
Real employer support (use one of our learning platforms, annual learning budget, and more)
Holistic wellbeing support through our global Employee Assistance Program
Extensive Occupational Health Care, Dental Care, as well as sports, culture, massage, commute and lunch benefits
Finnish Language lessons
Monthly office breakfast
Statutory accident insurance

Fulltime

Technical Support Engineer Staff

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

United States , San Jose

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in a related area of study with typically 7 - 10 years’ experience
Proficiency in designing, integrating, and troubleshooting cloud services hosted on hybrid cloud platforms such as HPE Greenlake, Azure Stack HCI
Experience with various public clouds, i.e. Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Understanding of cloud architecture, microservices communication, and comprehensive working knowledge of cloud building blocks from computing, storage, networking, and databases
Strong knowledge of both Linux and Windows operating systems
Strong knowledge of Virtualization and Container platforms
Understanding of networking components such as DNS, TCP/IP, VPNs, firewalls, and network security products at the design and implementation levels
Experience with DevOps framework and toolsets from prominent cloud providers, as well as from the open-source world
Experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
Designing level knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)

Job Responsibility

Provide consultative technical support for cloud services and infrastructure
Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems
Collaborate and elevate/report issues to relevant teams in a timely manner when necessary
Ensure cloud resources and services to ensure optimal performance and availability
Collaborate with cloud architects and developers to implement new cloud solutions, report new issues, and gain insights on any potential underlying issues
Communicate effectively with customers, partners, and internal stakeholders to drive the issue resolution
Document customer interactions, technical issues, and key learnings in support tickets or knowledge bases
Manage and monitor the health status of cloud platform services and advise customers and support teams on performing regular maintenance and updates on cloud solutions
Analyze security patch levels of various cloud services and ensure cloud environments are secure and compliant with industry standards
Identify and implement improvements to enhance system reliability and performance

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Managed Airflow Platform (MAP) Support Engineer

Location

Salary:

Not provided

Kloud9

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science or a related field
3+ years of experience in large-scale production-grade platform support, including participation in on-call rotations
3+ years of hands-on experience with cloud platforms like AWS, Azure, or GCP
2+ years of experience developing and supporting data pipelines using Apache Airflow including DAG lifecycle management and scheduling best practices
Troubleshooting task failures, scheduler issues, performance bottlenecks managing and error handling
Strong programming proficiency in Python, especially for developing and troubleshooting RESTful APIs
1+ years of experience in observability using the ELK stack (Elasticsearch, Logstash, Kibana) or Grafana Stack
2+ years of experience with DevOps and Infrastructure-as-Code tools such as GitHub, Jenkins, Docker, and Terraform
2+ years of hands-on experience with Kubernetes, including managing and debugging cluster resources and workloads within Amazon EKS
Exposure to Agile and test-driven development a plus

Job Responsibility

Evangelize and cultivate adoption of Global Platforms, open-source software and agile principles within the organization
Ensure solutions are designed and developed using a scalable, highly resilient cloud native architecture
Ensure the operational stability, performance, and scalability of cloud-native platforms through proactive monitoring and timely issue resolution
Diagnose infrastructure and system issues across cloud environments and Kubernetes clusters, and lead efforts in troubleshooting and remediation
Collaborate with engineering and infrastructure teams to manage configurations, resource tuning, and platform upgrades without disrupting business operations
Maintain clear, accurate runbooks, support documentation, and platform knowledge bases to enable faster onboarding and incident response
Support observability initiatives by improving logging, metrics, dashboards, and alerting frameworks
Advocate for operational excellence and drive continuous improvement in system reliability, cost-efficiency, and maintainability
Work with product management to support product / service scoping activities
Work with leadership to define delivery schedules of key features through an agile framework

What we offer

Kloud9 provides a robust compensation package and a forward-looking opportunity for growth in emerging fields

Bigdata Support Lead Engineer

The Lead Data Analytics analyst is responsible for managing, maintaining, and op...

Location

India , Bengaluru; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of total IT experience
5+ years of experience in supporting Hadoop (Cloudera)/big data technologies
5+ years of experience in public cloud infrastructure (AWS or GCP)
Experience with Kubernetes and cloud-native technologies
Experience with all aspects of DevOps (source control, continuous integration, deployments, etc.)
Advanced knowledge of the Hadoop ecosystem and Big Data technologies
Hands-on experience with the Hadoop eco-system (HDFS, MapReduce, Hive, Pig, Impala, Spark, Kafka, Kudu, Solr)
Knowledge of troubleshooting techniques for Hive, Spark, YARN, Kafka, and HDFS
Advanced Linux system administration and scripting skills (Shell, Python)
Experience on designing and developing Data Pipelines for Data Ingestion or Transformation using Spark with Java or Scala or Python

Job Responsibility

Lead day to day operation and support for Cloudera Hadoop ecosystem components (HDFS, YARN, Hive, Impala, Spark, HBase, etc)
Troubleshoot issues related to data ingestion, job failures, performance degradation and service unavailability
Monitor cluster health using Cloudera Manager and respond to alerts, logs, and metrics
Collaborate with engineering teams to analyze root causes and implement preventive measures
Collaborate patching, service restarts, failovers and rolling restarts for cluster maintenance
Assist in user onboarding, access control and issues in accessing the cluster services
Contribute to documentation for knowledge base
Work on data recovery, replication, and backup support tasks
Responsible for moving all legacy workloads to cloud platform
Ability to research and assess open-source technologies, public cloud tech stack (AWS/GCP) components to recommend and integrate into the design and implementation

Fulltime

Core Software Engineer (C++)

We are looking for exceptional C++ engineers to join our remote-first, global te...

Location

Netherlands

Salary:

Not provided

ClickHouse

Expiration Date

Until further notice

Requirements

solid professional software development experience in C++
experience with Unix Systems
strong knowledge in database internals and design
experience in performance engineering
ability to work well within and across engineering teams
ready to work closely with open-source community
strong problem-solver
solid production debugging skills
passionate about efficiency, availability, scalability and data governance
thrive in a fast-paced start-up environment

Job Responsibility

contribute to, analyze, and optimize the performance of the core ClickHouse database
ensure database performance does not deteriorate over time by extending existing and adding new performance tests
serve as a resource for the Support Engineering team, helping to debug advanced performance issues
closely collaborate with other teams to assess impact of new features on performance and reliability
work with open-source community, resolving issues, reviewing PRs, answering questions

What we offer

Flexible work environment
Healthcare - Employer contributions towards your healthcare
Equity in the company
Time off
A $500 Home office setup if you’re a remote employee
Global Gatherings

Core Software Engineer (C++)

ClickHouse is seeking exceptional C++ engineers to join their remote-first, glob...

Location

United Kingdom

Salary:

Not provided

ClickHouse

Expiration Date

Until further notice

Requirements

solid professional software development experience in C++
experience with Unix Systems
strong knowledge in database internals and design
experience in performance engineering
ability to work well within and across engineering teams
ready to work closely with open-source community
strong problem-solver and solid production debugging skills
passionate about efficiency, availability, scalability and data governance
thrive in a fast-paced start-up environment
high level of responsibility, ownership, and accountability

Job Responsibility

analyze and optimize the performance of the core ClickHouse database
ensure database performance does not deteriorate over time by extending existing and adding new performance tests
serve as a resource for the Support Engineering team, helping to debug the most advanced performance issues
collaborate with other core teams to assess the impact of new features on performance
work with open-source community including resolving issues, reviewing PRs, answering questions

What we offer

Flexible work environment
Healthcare - Employer contributions towards your healthcare
Equity in the company
Time off
A $500 Home office setup if you’re a remote employee
Global Gatherings

Core Software Engineer (C++)

We are looking for exceptional C++ engineers to join our remote-first, global te...

Location

Germany

Salary:

Not provided

ClickHouse

Expiration Date

Until further notice

Requirements

Solid professional software development experience in C++
Experience with Unix Systems
Strong knowledge in database internals and design
Experience in performance engineering, ideally in a database but other areas like high-frequency trading, simulation, real time data processing etc. are also okay
Ability to work well within and across engineering teams
Ready to work closely with our open-source community
Strong problem-solver and have solid production debugging skills
Passionate about efficiency, availability, scalability and data governance
Thrive in a fast-paced start-up environment
High level of responsibility, ownership, and accountability

Job Responsibility

Analyze and optimize the performance of the core ClickHouse database
Ensure that the database performance does not deteriorate over time by extending existing and adding new performance tests, based on real-world or synthetic datasets
Serve as a resource for the Support Engineering team, helping to debug the most advanced performance issues encountered by our customers
Closely collaborate with our other core teams to assess the impact of new features on performance and support colleagues with performance tests and advice
Work with our open-source community

What we offer

Flexible work environment
Healthcare - Employer contributions towards your healthcare
Equity in the company - Every new team member who joins our company receives stock options
Time off - Flexible time off in the US, generous entitlement in other countries
A $500 Home office setup if you’re a remote employee
Global Gatherings – opportunities to engage with colleagues at company-wide offsites

Open Source Support Engineer

Zilliz

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 18, 2026

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