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Social Value Portal Ltd Logo Social Value Portal Ltd · IT - Software Development

Open Directory Community Engagement and Growth Director EMEA

United Kingdom, London · Job Posted February 13, 2026
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Job Description

The LSEG D&A Workflows business offers a range of digital workflow solutions that deliver financial insights to help enterprise finance professionals make actionable decisions across the investment and trade-lifecycle. Workflow solutions are a combination of LSEG’s leading content, advanced tools, and collaboration experiences – all of which are required to help users meet their daily objectives. Open Directory is an LSEG and Microsoft Teams collaboration experience that connects experts across wealth management, investment banking, sales & trading (sell-side), buy-side asset management, and related front / middle / back-office roles - spanning equities, fixed income, currencies, and credit. Our vision is to build a thriving networking community that helps finance professionals share knowledge, collaborate on industry challenges, and advance their careers. We are seeking a Product Leader to drive this vision – someone with deep financial services experience and a passion for community-driven growth. In this role, you will own the product strategy for user engagement and growth, leveraging best practices from successful communities in other industries (e.g. technology, developer networks, social platforms) to make our platform the go-to hub for finance professionals.

Job Responsibility

  • Contribute to the product roadmap for community features and growth specific to your region
  • Bring a regional lens to product roadmap and execution
  • Articulate a clear vision for how OD will evolve to serve financial services professionals in your region, incorporating cross-industry insights on what makes enterprise online communities flourish
  • Design features and programs that drive active community engagement on the platform
  • Implement creative engagement strategies such as gamification, interactive content, and exclusive events to enhance user participation and loyalty
  • Own the user growth strategy for your region aligned with the product vision
  • Develop initiatives to onboard professionals and convert them into engaged members using organic and targeted outreach strategies
  • Collaborate with product teams to develop community-centric features
  • Ensure platform integration with existing tools and continuously innovate using cross-industry best practices
  • Work with internal teams and external partners to translate community vision into product features and go-to-market plans
  • Foster partnerships for mutual growth
  • Establish KPIs for community health and growth
  • Use analytics and feedback to inform product decisions and report on community success

Requirements

  • Proven knowledge of building active online communities or networks with features like gamification, user-generated content, and personalization
  • Expertise in analyzing product metrics, running experiments, and gathering user feedback to inform product improvements
  • Creative mindset with awareness of community engagement trends across industries
  • Significant experience in financial services with understanding of front, middle, and back-office functions
  • Understanding of regional trends in Financial Services and collaboration platforms
  • 5-10+ years in product management with at least 2-3 years in a senior role
  • Entrepreneurial mindset, ability to handle ambiguity, and strong user advocacy
  • Strong written and verbal communication skills with ability to engage diverse audiences

What we offer

  • Healthcare
  • Retirement planning
  • Paid volunteering days
  • Wellbeing initiatives
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