Onsite Support Technician Job at Realign (West Chester)

Onsite IT Support Technician

General Motors is seeking a highly motivated and skilled Onsite IT Support Techn...

Location

United States , Austin

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

At least 5 years of experience in an IT support role, preferably in an onsite end-user support capacity
Experience with ServiceNow or a similar ticket platform for management of incidents, requests and tasks
Strong proficiency in troubleshooting and supporting Microsoft Windows and Mac OS operating systems
Experience with Active Directory (AD), Azure AD and Intune for user, group and device management
Familiarity with ITIL Methodologies and best practices for IT service management
Basic understanding of Network Operations (including WiFi troubleshooting) and common networking protocols
Experience with System Management Tools for IT asset management and software distribution
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
Strong problem-solving and analytical skills with a focus on efficient and effective issue resolution
Ability to work independently and as part of a team in a fast-paced environment

Job Responsibility

Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues
Diagnose and resolve technical problems with desktop computers, laptops, mobile devices, printers, and other peripheral equipment
Install, configure, and maintain operating systems (Windows 11 and MacOS) and a variety of business applications
Manage user accounts and permissions within Active Directory (AD) including password resets, account creation, and group modifications
Manage accessories and other hardware inventory for users while keeping asset management systems accurate and up to date
Perform basic network troubleshooting, including connectivity issues, and collaborate with Infrastructure/Telecom teams for complex network problems
Utilize System Management Tools for software support, inventory management, and remote troubleshooting
Adhere to ITIL Methodologies for incident, problem, and change management processes
Document technical issues, resolutions, and procedures clearly and concisely
Communicate effectively with end-users, providing clear explanations and setting appropriate expectations for issue resolution

Fulltime

End User Support Technician Tier 2

Location

United States , Gaithersburg

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school diploma or GED required
prefer Associate's degree or higher
A+
Microsoft Office Specialist
Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver's license, insurance and reliable personal vehicle

Job Responsibility

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues
Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

Fulltime

New

Deskside Support Technician II

Location

United States , Washington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma with 5+ years of relevant IT support experience
Active Public Trust clearance
Experience providing Tier II support in enterprise Windows environments
Experience using ITSM/ticketing systems
Strong troubleshooting skills across desktop, software, and peripheral technologies
Excellent written and verbal communication skills
Strong customer service and prioritization abilities

Job Responsibility

Provide onsite Tier II deskside support for end-user incidents and service requests
Troubleshoot and resolve issues involving Windows desktops and laptops, Microsoft Office applications, Outlook and Exchange, Printers and peripherals
Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries
Install and support specialty applications not packaged within SCCM
Remove devices from the network in accordance with security directives
Support printer troubleshooting, toner replacement, and device maintenance
Maintain accurate updates within the ITSM ticketing system
Prioritize incidents based on SLA requirements and customer impact
Deliver high-touch 'white glove' support for senior leadership offices
Provide timely, professional communication throughout issue resolution

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

New

Tier 1 IT Support Technician

Our client is seeking an onsite Tier 1 IT Support Technician to provide day-to-d...

Location

United States , Omaha

Salary:

22.00 USD / Hour

Capstone IT Staffing

Expiration Date

Until further notice

Requirements

2–5 years of IT Help Desk, Desktop Support, or End User Support experience
Experience supporting Windows-based environments
Working knowledge of: Active Directory
Microsoft 365 Administration
SharePoint
PC/Laptop hardware troubleshooting
User account management
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Ability to work independently in a fast-paced environment

Job Responsibility

Provide Tier 1 help desk and desktop support for end users
Troubleshoot hardware, software, laptop, and peripheral issues
Set up and configure new user accounts, workstations, and equipment
Support employee onboarding and offboarding activities
Manage user accounts and permissions within Active Directory
Administer Microsoft 365 user accounts and licensing
Assist with SharePoint administration and file share management
Respond to support requests and document resolutions
Coordinate with third-party software vendors to resolve application issues
Serve as the liaison between end users and external support providers

It Support Technician

This is an M365 / IT Support Consultant position focused on first- and second-li...

Location

Netherlands , Friesland

Salary:

Not provided

Darwin Recruitment GmbH

Expiration Date

Until further notice

Requirements

First- and second-line internal IT support
Hands-on with device setup, user support, onboarding/offboarding, access management and general Microsoft environment support

Job Responsibility

Onsite IT support for local employees
Device setup
User support
Onboarding/offboarding
Access management
General Microsoft environment support

Desktop Support Technician

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience in help desk, desktop support, or a similar end-user support role
Strong technical knowledge of Microsoft Windows, including Windows 10 environments and common troubleshooting methods
Practical experience supporting Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint
Ability to work independently, make informed technical decisions, and manage issues with minimal supervision
Excellent communication and customer service skills, with the professionalism needed to support executive-level users
Familiarity with Active Directory, service desk ticketing workflows, and standard user account support tasks
Experience assisting with printers, peripheral devices, and basic office technology problems
Managed services experience, onsite support experience, or Microsoft 365 certifications/training is preferred

Job Responsibility

Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office
Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint
Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive
Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives
Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests
Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations
Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices
Provide occasional assistance at other company locations if business needs require travel
Maintain reliable support coverage in the office and help create a smooth technology experience for end users
Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

IT Support Technician

We are looking for an IT Support Technician to join a non-profit organization in...

Location

United States , North Charleston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in IT support, help desk, desktop support, or device deployment environments
Working knowledge of Cisco technologies and familiarity with Meraki-managed environments
Experience supporting Apple devices, Mac computers, and other end-user hardware in a detail-focused setting
Practical understanding of Microsoft systems, including Windows configuration, upgrades, and troubleshooting
Familiarity with Active Directory and common user account or access support tasks
Ability to manage hardware inventory, device setup, and configuration management activities with accuracy
Experience with deployments, imaging, and preparing devices for large-scale end-user use
Strong organizational skills and the ability to work efficiently within a short-term 4-6 week assignment

Job Responsibility

Provide onsite technical support for campus devices and classroom technology, ensuring equipment is ready for staff and student use
Organize, track, and maintain inventory for laptops, tablets, carts, cabinets, displays, and related hardware across assigned areas
Perform basic device repairs and troubleshooting for equipment such as iPads, Chromebooks, projectors, smart boards, and other instructional tools
Prepare and configure machines for deployment, including imaging devices to required district specifications and applying necessary setup standards
Complete operating system and software updates, including Windows 11 upgrade activities, to keep systems current and functional
Assist with classroom-by-classroom technology preparation to support summer reset activities and campus readiness goals
Work with campus IT leadership and administrative staff to resolve support issues tied to front office operations and student data access needs
Support network-connected environments that include technologies such as Cisco and Meraki, escalating more complex issues when needed

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Store Systems Support Technician I

The Store Systems Support Technician is responsible for providing timely, effect...

Location

United States , North Kansas City

Salary:

Not provided

Helzberg Diamonds

Expiration Date

Until further notice

Requirements

Associate's degree in Information Technology, Business Administration, or a related field preferred, or equivalent work experience
1–3 years of experience in retail systems support, help desk, or technical support environment preferred
Working knowledge of POS systems and retail operations preferred
Basic proficiency with Microsoft Office (Word, Excel) and exposure to technical tools such as SQL, command line interfaces, or remote support tools preferred
Strong problem-solving, analytical, and organizational skills with the ability to manage multiple priorities
Excellent communication and customer service skills, with the ability to support both technical and non-technical users
Ability to work both independently and collaboratively in a fast-paced environment
Hybrid work schedule requiring consistent onsite presence (minimum three days per week) to support hands-on troubleshooting, equipment handling, and team collaboration

Job Responsibility

Respond to and resolve help desk tickets (calls, emails, and system requests) related to store systems, including POS, hardware, software, and network issues, ensuring timely and accurate support
Troubleshoot and resolve basic to intermediate technical issues, escalating more complex problems as needed while maintaining ownership through resolution
Monitor and support store data transmission processes, including polling and re-polling activities, to ensure data accuracy and system integrity
Diagnose, test, repair, and replace store system hardware to minimize downtime and maintain operational efficiency
Utilize technical tools and systems (e.g., remote access tools, SQL queries, network monitoring platforms) to investigate and resolve issues
Support testing and validation of system updates, enhancements, and new software releases to ensure stability prior to deployment
Collaborate with cross-functional teams and external vendors to resolve system issues and improve processes
Document issues, resolutions, and procedures to contribute to knowledge base resources and continuous improvement efforts

Fulltime

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Onsite Support Technician

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