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W. W. Grainger Logo W. W. Grainger · Customer Service

Onsite Service Specialist

United States, Topeka 25.00 - 27.50 USD / Hour · Job Posted April 05, 2026
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Job Description

The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence by assisting in the pre-implementation and implementation process for new KeepStock installations. Will assist with customer training and activities related to customer inventory management. The OSS needs to be open to working in different customer types and environments.

Job Responsibility

  • Perform machine break/fix activities for different machines at the customer's site
  • Implement territory work relating to customer inventory projects
  • Perform data collection at the customer's site
  • Perform implementation responsibilities for new customers or new services
  • Assist customers with staging, labeling and organizing product at a customer site
  • Complete product relocation and discontinuation process
  • Will cover PTO and will have route based responsibilities and activities when needed
  • Actively listens, ask questions, effectively communicates, and fully engages to provide the best customer experience

Requirements

  • 3 years' experience in customer service or warehouse environment
  • High School diploma or equivalent
  • Technical skills and experience solving problems
  • Managed several projects simultaneously
  • Have and maintain a valid driver's license in State of residence
  • Must carry required levels of automobile insurance

What we offer

  • Medical, dental, vision, and life insurance coverage starts on day one of employment
  • Access to up to 50% of your paycheck based on hours worked before payday
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, parental leave, and other benefits
  • Safety shoes provided (where applicable)
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