Onsite Service Representative Job at W. W. Grainger (Manitowoc)

Job Description

The Onsite Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program. Onsite Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Job Responsibility

Service multiple customer locations
Receive and stock purchased product in designated customer locations
Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
Gain knowledge of Grainger's offer to help improve orders through system integration
Resolve customer problems promptly to retain and promote customer loyalty
Follow designated route defined by routing software tools and maintain route guides
Identify continuous improvement opportunities in productivity, process, and cycle time
Comply with safety and inspection requirements of the facility where the service is being provided
Help create new orders by engaging with customers to identify additional product needs
Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings

Requirements

3 years' experience in selling or service environment
High School Diploma or equivalent
Customer service and sales growth oriented
Collaboration and problem-solving skills
Handle different technical and operational issues
Have and maintain a valid driver's license in State of residence
Must carry required levels of automobile insurance

What we offer

Medical, dental, vision, and life insurance coverage starts on day one of employment
Access to up to 50% of your paycheck based on hours worked before payday
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, parental leave, and other benefits
Safety shoes provided (where applicable)

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