Onsite Leisure Reservations Sales Coordinator Job at Cavallo Point Lodge (Sausalito)

Job Responsibility

To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features
Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi
Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team
Host site inspections on behalf of sales team
Entertain agents / fam trips in resort F&B outlets
Coordinate agent property visits including FAM trips
Reconcile TA commissions weekly and investigate any commission inquiries
Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs
Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks
Assist Reservations manager with special projects as assigned
Attend interdepartmental meetings when requested
Sincere and warm interaction with all guests including consistent eye contact with a smile
Assist with group rooming blocks when needed
Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs
Answer client questions, provide information about the resort and maintain relationships with clients
Other duties as assigned

Requirements

Must have a High School diploma, College Degree preferred
Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS)
Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment
Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position
Capable of remembering guest names and using them frequently
Must be able to see, hear and speak clearly
Strong computer skills with hotel property management systems
Exceptional verbal and written communication skills in English
Ability to operate basic office equipment
computer and related programs, fax, copier, scanner, etc.
Organizational skills to work with volumes of data and coding to ensure accuracy of information
Attention to detail and high level of accuracy is a must
Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines
Must be self-motivated
Must be professional in appearance
Maintain and follow high safety standards and personal conduct
Follow Company policies and procedures as established in the Employee Handbook
Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion

Cavallo Point Lodge - All Job Offers

Select Country

Onsite Leisure Reservations Sales Coordinator

Job Responsibility

Requirements

Looking for more opportunities?

Onsite Leisure Reservations Sales Coordinator

Human Resources Executive

Pharmacovigilance QA Manager

Barman

Pharmacy Technician

Engineer I

Pharmacy Technician

Pharmacy Technician

Pharmacy Technician

Our AI answers in your language