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Onsite Leisure Reservations Sales Coordinator

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Cavallo Point Lodge

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Location:
United States , Sausalito

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

19.77 USD / Hour
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Job Responsibility:

  • To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features
  • Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi
  • Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
  • Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team
  • Host site inspections on behalf of sales team
  • Entertain agents / fam trips in resort F&B outlets
  • Coordinate agent property visits including FAM trips
  • Reconcile TA commissions weekly and investigate any commission inquiries
  • Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs
  • Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks
  • Assist Reservations manager with special projects as assigned
  • Attend interdepartmental meetings when requested
  • Sincere and warm interaction with all guests including consistent eye contact with a smile
  • Assist with group rooming blocks when needed
  • Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs
  • Answer client questions, provide information about the resort and maintain relationships with clients
  • Other duties as assigned

Requirements:

  • Must have a High School diploma, College Degree preferred
  • Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS)
  • Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment
  • Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position
  • Capable of remembering guest names and using them frequently
  • Must be able to see, hear and speak clearly
  • Strong computer skills with hotel property management systems
  • Exceptional verbal and written communication skills in English
  • Ability to operate basic office equipment
  • computer and related programs, fax, copier, scanner, etc.
  • Organizational skills to work with volumes of data and coding to ensure accuracy of information
  • Attention to detail and high level of accuracy is a must
  • Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines
  • Must be self-motivated
  • Must be professional in appearance
  • Maintain and follow high safety standards and personal conduct
  • Follow Company policies and procedures as established in the Employee Handbook
  • Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion

Additional Information:

Job Posted:
April 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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