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Onsite IT Support Technician

United States, Austin · Job Posted April 05, 2026
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Job Description

General Motors is seeking a highly motivated and skilled Onsite IT Support Technician to provide comprehensive end-user support and maintain our IT infrastructure. This role involves troubleshooting a wide range of hardware and software issues, ensuring seamless operations for our employees.

Job Responsibility

  • Provide hands-on, in-person technical support to General Motors employees for hardware, software, and network-related issues
  • Diagnose and resolve technical problems with desktop computers, laptops, mobile devices, printers, and other peripheral equipment
  • Install, configure, and maintain operating systems (Windows 11 and MacOS) and a variety of business applications
  • Manage user accounts and permissions within Active Directory (AD) including password resets, account creation, and group modifications
  • Manage accessories and other hardware inventory for users while keeping asset management systems accurate and up to date
  • Perform basic network troubleshooting, including connectivity issues, and collaborate with Infrastructure/Telecom teams for complex network problems
  • Utilize System Management Tools for software support, inventory management, and remote troubleshooting
  • Adhere to ITIL Methodologies for incident, problem, and change management processes
  • Document technical issues, resolutions, and procedures clearly and concisely
  • Communicate effectively with end-users, providing clear explanations and setting appropriate expectations for issue resolution
  • Participate in IT projects as needed, including hardware refreshes, software upgrades, and office moves
  • Support onboarding and off-boarding IT activities

Requirements

  • At least 5 years of experience in an IT support role, preferably in an onsite end-user support capacity
  • Experience with ServiceNow or a similar ticket platform for management of incidents, requests and tasks
  • Strong proficiency in troubleshooting and supporting Microsoft Windows and Mac OS operating systems
  • Experience with Active Directory (AD), Azure AD and Intune for user, group and device management
  • Familiarity with ITIL Methodologies and best practices for IT service management
  • Basic understanding of Network Operations (including WiFi troubleshooting) and common networking protocols
  • Experience with System Management Tools for IT asset management and software distribution
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
  • Strong problem-solving and analytical skills with a focus on efficient and effective issue resolution
  • Ability to work independently and as part of a team in a fast-paced environment
  • Ability to work onsite, 5 days a week as required

Nice to have

  • Bachelors degree in Computer Science or equivalent professional experience
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus

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