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Onsite IT Support Specialist

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Avaloq

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Location:
United Kingdom , Edinburgh

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Edinburgh Office, so we expect you to be equally warm and welcoming.

Job Responsibility:

  • Respond to user inquiries and provide technical assistance
  • Troubleshoot hardware, software, and network issues
  • Manage employee onboarding /offboarding (access, devices, accounts)
  • Provide ad-hoc support for meeting rooms
  • Prioritize and resolve IT concerns and escalating serious issues to relevant stakeholders
  • Documentation of systems, procedures and processes and provide accurate information and guidance on IT products or services
  • Maintain and update IT equipment inventory

Requirements:

  • Strong proven track record of working as an IT user Support Specialist or comparable role
  • Experience in providing 1st and 2nd level support
  • Experience with various Microsoft Windows client and server operating systems
  • Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
  • Good understanding of computer systems, mobile devices and other tech products
  • Knowledge of ITIL Incident Management best practices

Nice to have:

  • Working experience in a global context is a plus
  • Exceptional analytical and problem-solving skills
  • Advanced collaboration, communication, and interpersonal skills
  • Excellent organizational and time management skills
What we offer:
  • Annual bonus
  • Flexible working
  • Instant recognition
  • Access to Udemy for professional and personal learning

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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