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Keepit Logo Keepit · IT - Administration

Onsite IT Support & Operations Specialist

Poland, Kraków Employment contract · Job Posted May 03, 2026
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Job Description

Do you want to be the person who keeps a busy office running smoothly; the person's colleagues turn to when something isn't working, and the one who makes sure it rarely breaks in the first place? Keepit is looking for an Onsite IT Support & Operations Specialist to become the go-to IT presence in our growing Kraków office. This is a hands-on role where your impact is immediate and visible. You'll be the face of IT for the Kraków office. The person who unboxes a new hire's laptop on Monday morning, untangles a meeting room setup before a client call, and walks over to a colleague's desk to solve a problem in real time. You're part of a broader Internal IT team, but locally you own the day-to-day experience.

Job Responsibility

  • Set up and prepare laptops and peripherals so new hires are ready to go from day one
  • Provide face-to-face support at colleagues' desks, troubleshooting Windows and macOS issues, docks, monitors, headsets, and cables
  • Own the meeting room tech: make sure screens, cameras, and conferencing tools work before every important call
  • Manage hardware inventory, coordinate replacements, and keep track of what's deployed where
  • Handle first-line support tickets for hardware, operating systems, and standard applications
  • Support desk moves, office reconfigurations, and new equipment rollouts as the team grows
  • Coordinate with vendors and internal teams to resolve issues that go beyond first-line troubleshooting
  • Follow and improve defined IT processes and escalation paths so nothing falls through the cracks

Requirements

  • Hands-on experience in onsite IT support or an internal IT team
  • Confident troubleshooting across both Windows and macOS
  • A natural ability to explain technical things to non-technical people patiently and clearly
  • Comfortable working independently and managing your own priorities in a busy office
  • A pragmatic, get-it-done mindset

Nice to have

  • Experience supporting a growing or fast-paced office environment
  • Familiarity with Microsoft 365 user administration & MDM solutions
  • Hands-on experience with meeting room AV and video conferencing equipment
  • Exposure to ticket-based support workflows (Jira, Freshdesk, or similar)

What we offer

  • Official employment – Umowa o pracę contract
  • 4 additional working days of vacation leave per full calendar year
  • 3 days of internal sick leave without a doctor's note
  • Health and Life Insurance
  • Employee Capital Plan (PPK)
  • Multisport card compensation
  • Coverage of professional training sessions, meetups, etc.
  • English-speaking club with native speakers
  • Polish language classes
  • Internet and Glasses reimbursement
  • Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies
  • Winter and summer parties, events, team-buildings
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