Sign In Post Your Job

Onsite IT Support Engineer

Pomelo Care

Location:
United States, New York City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

85000.00 - 110000.00 USD / Year

Save Job

Job Description:

As an early hire on a growing IT team, you will have the chance to help shape a world-class IT program at a rapidly scaling, high-growth startup.

Job Responsibility:

Create an intuitive and user-friendly technology environment for your fellow Pomelos
Provide onsite support in our NYC office at least twice a week (or as needed)
Partner with fellow IT team members to document, improve and automate IT processes
Define and meet support SLAs
Implement security policies across Okta, Slack, Google Workspace and other third-party vendors to keep our patients' data safe

Requirements:

5+ years of experience in an IT support/operations role
High-level customer service orientation with a focus on end-user experience
Success both when working independently and within a team
Comfortable working directly with executives and other senior members of leadership
Experience supporting audio/video/telephony equipment in an office setting
Experience managing office networking equipment and services including Wi-Fi access points, network switches and cabling
Familiarity with office security configurations such as door access systems and security cameras
Experience managing a physical hardware inventory
Strong communication skills and ability to understand/empathize with users
Experience administering Okta, Google Workspace, Slack, and Zoom
Experience managing and supporting Macs and macOS
Knowledge and experience with MDM tools
Experience automating repetitive tasks

Nice to have:

Experience at a healthcare startup
Experience working with Kandji
Experience with BetterCloud, Slack Workflows or Okta Workflows
Experience with Spoke, Halp or Foqal
Experience with device lifecycle management platforms like Firstbase, Hofy or Allwhere
Experience working with security and compliance platforms such as Vanta or Drata

What we offer:

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.