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At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges. One of the most rewarding ways to launch your career with us is by joining our Onsite Endoscopic Specialist (OES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices—ranging from hand instruments to state-of-the-art video equipment—within your assigned hospital. As an OES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job—it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless. With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health!
Job Responsibility:
Face-to-face customer support, including OR, SPD and Biomed
Video tower/system set-up and support
Inspection, repair, troubleshooting and replacement of KARL STORZ devices
Monitoring, reporting, and facilitating repair/ exchange transactions
Transporting, cleaning/sterilization and packaging of instruments after use
Trouble shoot video and instrument issues in the O.R.
Instrument/equipment repair management
Requirements:
A minimum of high school diploma or equivalent
Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role
Excellent written and spoken English language business communication skills
Demonstrated success working in a collaborative, service-oriented team environment
Effective communicator, collaborative, and effective time management
Possess exceptional organizational skills and the ability to multi-task
MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting
Role requires the completion of a drug screening for safety-sensitive positions
Must be able to lift/push/pull up to 25lbs
Nice to have:
Associate's Degree and/or CRCST certification
Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements
Critical Thinking & Problem Solving: Analyze situations to understand the 'why' and 'how,' delivering solutions with professionalism
Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information
Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships
Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions
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