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The Onsite Desktop Support Engineer will provide essential technical support for end-user IT systems, ensuring smooth operation of desktops, laptops, and peripherals. The role requires diagnosing and resolving hardware and software issues, assisting users with IT guidance, and maintaining documentation.
Job Responsibility:
Provide first‑level desktop support to end users via phone, email, remote tools, or on‑site visits
Diagnose and resolve basic hardware, software, operating system, and peripheral issues
Install, configure, and maintain desktops, laptops, printers, and other end‑user devices
Support installation, upgrades, and patching of operating systems and standard applications
Provide basic troubleshooting for network connectivity issues (LAN, Wi‑Fi, VPN)
Respond to user support requests and update incidents and service requests in the ticketing system
Escalate complex technical issues to senior support teams as required
Assist users with basic IT guidance and training on system usage
Maintain accurate documentation, job reports, and asset records
Support information security practices by following access, antivirus, and data protection policies
Assist with IT asset deployment, replacement, and disposal under supervision
Collaborate with internal IT teams to ensure timely resolution of issues
Requirements:
Diploma or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
1+ years of experience in IT Desktop Support or End User Computing roles (internships included)
Basic knowledge of Windows operating systems and common desktop hardware
Hands‑on experience with software installation and basic troubleshooting
Fundamental understanding of networking concepts (LAN, Wi‑Fi, VPN)
Familiarity with remote support tools and IT ticketing systems
Good communication and customer service skills
Willingness to learn, take guidance, and work in a team‑based support environment
Basic problem‑solving skills and attention to detail