Onsite Delivery Manager, Inetum

Inetum

Location:
France, EVRY-COURCOURONNES

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders and oversee IT operations services with a focus on cloud transformation.

Job Responsibility:

Act as the primary onsite interface for customer stakeholders across IT and business functions
manage delivery of IT operations services including Network & Storage, Backup (Commvault), OS Patching
lead and coordinate high-priority incident resolution involving Customer IT teams, third-party IT vendors, and product support teams (e.g., Nutanix, Oracle, Commvault)
ensure effective communication in French, bridging gaps between customer stakeholders and the India-based delivery team
drive SLA adherence and ensure high-quality service delivery across L1, L2, and L3 support functions
demonstrate ownership and accountability for service outcomes and customer satisfaction
collaborate with offshore teams to ensure alignment with customer and ITCi processes
support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS-based operations.

Requirements:

10–15 years of experience in IT Infrastructure Operations
minimum 5 years in an onsite Delivery Manager role for IT operations projects
prior experience delivering services using a Global delivery model, Managed services model with distributed teams
experience leading transformation of ITOps
good understanding of leading transformation using AIOps
excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive-level stakeholders (VP and above)
ability to articulate complex technical solutions to both technical and non-technical audiences
proven experience in IT service delivery within the hospitality industry
proven experience managing services delivered 100% by offshore (India-based) teams
strong understanding of enterprise IT infrastructure hosted on-prem
fluent in French (mandatory) and proficient in English
excellent problem-solving, interpersonal, and influencing skills
highly proactive, with a strong sense of ownership and initiative
ability to work effectively with stakeholders and vendors who do not report directly to this role
exposure to AWS Cloud or other cloud platforms
ability and willingness to learn and lead in cloud transformation.

Nice to have:

Zabbix (Monitoring)
Nutanix, VMware (Virtualization)
Wintel, Citrix (Server & Desktop Management)
MS SQL, Oracle DB (Database Administration)
Storage & Backup technologies including Commvault.

What we offer:

Retribution salariale
plan de carrière
plan de formation en compétences technologiques
retribution flexible (health insurance, meal tickets, childcare, transport card).

Additional Information:

Job Posted:
September 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Onsite Delivery Manager