Onsite Customer Service Representative

• Responding to calls and emails, greeting clients, and distributing keys and remotes
• Tracking work orders, violations, and architectural applications and filing
• Preparing meeting documents, maintaining reports, and managing correspondence
• Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform
• Working full-time onsite, Monday through Friday from 8:30am to 4:30pm

• 2+ years of customer service experience in a call center environment
• High school or equivalent
• A professional, pleasant phone presence and the ability to handle challenging clients
• Proficiency in Microsoft Office (Word, Excel, Outlook) and customer relationship management software
• Clear track record of great customer service
• Extrovert with a passion to talk with new people
• Time management and organizational skills with an ability to multi-task

Experience in HOA management, property management, real estate, or escrow is a plus

• Medical, dental, and vision insurance
• 401K plan
• Vacation, Sick leave, and holiday pay
• Social Committee that organizes fun company events like Summer Picnic, Holiday Celebration, and virtual team-building activities
• Advancement opportunities, with high-performing Customer Service Representatives eligible to join the Management Training Program