Onsite Customer Account Advisor

Hayley Dexis has an exciting opportunity available for a commercially orientated Onsite Customer Account Advisor to join our well-established and experienced team based at our customer sites in Darley Dale and Sheffield. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Onsite Customer Account Advisor: A new role to the team, as our Onsite Customer Account Advisor, you'll use your commercial acumen to identify opportunities that bring benefits to both the customer and Hayley. This role acts as a key liaison between our Branch team in Sheffield and the Onsite Management Team. You'll be involved in meetings with the site leadership team, act as an escalation point for our stores team and help to cover any holidays or absences across our team. You'll use your knowledge of engineering consumables and parts to identify improvement opportunities for the customer, connecting Hayley's category experts to help drive value and opportunities to tender in new category areas. You'll be hot on your KPI's and know where we are tracking against our targets in conjunction with the branch team. Excellent knowledge of ERP systems is essential. We are a small team with a desire to drive customer service excellence for our client, you'll need to be a team player, from ensuring the site is tidy, to jumping into supporting the stores team to identifying an opportunity where we can supply parts in a new area. This is a great role for someone who is a true allrounder, that loves to get stuck in, who is driven with a sales orientated outlook. Finally, housekeeping and site cleanliness is everyone's responsibility as well as Health, safety and wellbeing. Working Hours: 40 hours per week Monday to Friday.