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Temporary Onsite Employee Assistance Program (EAP) Counselor role providing EAP counseling, management consultations, program promotion, critical incident response, and training, etc. to employees as well as case manage mandatory Drug Free Workplace referrals and conduct expatriate readiness interviews. May also provide consultation to HR, program managers, and supervisors on workplace and organizational issues.
Job Responsibility:
Provide on-site support to managers, people teams, and members onsite at the customer location
Provide management consultation to leaders
Conduct assessment to determine Service Agreement and Recovery Plan for referred employees
Monitor employees’ engagement in the mandatory Drug Free Workplace referral process
Delivery of critical incident response services
Conduct trainings and facilitate Spring Health benefit promotion events
Develop expert-level understanding of the customer benefit ecosystem and available support programs
Provide solution-focused employee mental health counseling, consultation, support, and connection to appropriate resources
Complete required internal training and assignments and attend Spring Health Clinical Team meetings
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
Identify and problem-solve issues that create barriers or disruption to care, with support from leadership
Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
Other responsibilities as it applies to the success of this role
Requirements:
LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
Unrestricted license to practice psychotherapy in the state you are practicing in
EAP experience
SAP qualified preferred
CEAP certification preferred
Supervisory experience and/or experience working with management and human resource professionals preferred
Demonstrated SUD experience
Experience working with diverse populations (bilingual preferred)
Knowledge of healthcare settings and community resources
Tech and computer savvy: comfortable adopting new technologies and platforms and efficient in tech-related tasks
Excellent written and verbal communication skills
Trained and have experience in delivering management consultation, management referrals, critical incident response, and EAP presentations
Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
Comfortable with providing safety planning and intervention during situations where a client might present with higher risks
Committed to high quality documentation of service delivery that is completed in a timely manner
Like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators
Nice to have:
SAP qualified
CEAP certification
Supervisory experience and/or experience working with management and human resource professionals
Experience working with diverse populations (bilingual preferred)