Onsite Coordinator

Coordinate and manage on-site event staff; ensuring each staff member is trained in their duties whether it is validating tickets, guaranteeing all staff goes through Fever policies. Operations of the events: Inventories: manage and control all devices used in the event (PDAs, computers, POS etc). Validation: control the validation system and devices (Fever Partners App). Flow: control flow of people throughout the entire experience avoiding bottlenecks, crowding and controlling queues. Onsite payment devices and accounts - F&B/Merch. Handle onsite customer complaints, provide appropriate solutions and alternatives within the time limits. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Daily reporting to Fever Managers about the status of the event; including both the pre and post event findings and feedback, onsite incidences etc. Point of contact between partner/production/onsite staff and Fever. The Onsite Coordinator will represent Fever Brand onsite and should know everything related to our Culture, Brand and Policies.