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Onshore Regional - Network, Security, Telecommunications Engineer

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NTT DATA

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Location:
Malaysia , Kerteh

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Provide Level 2 onsite support for network and infrastructure technologies including LAN, WAN, and Wireless Networks (Cisco Router, switches, WLC and access points) (Aurba WLC and access points)
  • IP Telephony and Unified Communications (Cisco Webex CC)
  • Audio Visual (AV) and Video Conferencing systems (Polycom and other)
  • Firewalls and basic network security components (PaloAlto)
  • Building Security Systems (CCTV, access control, alarm systems)
  • Pervasive wireless, Telecommunication systems and structured cabling
  • Perform fault isolation, troubleshooting, and root cause analysis for incidents and service degradations
  • Execute network changes, migrations, upgrades, and installations as per change management processes
  • Support planned maintenance activities and emergency restoration efforts
  • Handle and resolve incidents and service requests within SLA timelines
  • Escalate complex issues to Level 3 or vendors with proper documentation and technical analysis
  • Participate in problem management investigations and preventive actions
  • Adhere to ITIL-based processes for incident, problem, and change management
  • Act as an onsite technical representative for NTT DATA at customer locations
  • Communicate clearly with customers regarding issue status, resolution progress, and service impact
  • Support service reviews, audits, and onsite inspections as required
  • Maintain accurate technical documentation, runbooks, and network diagrams
  • Update incident records, change logs, and asset information in ticketing systems
  • Contribute to knowledge base articles and standard operating procedures (SOPs)

Requirements:

  • Diploma or Bachelor’s degree in Information Technology, Engineering, or related field
  • 3–5 years of hands-on experience in onsite network / infrastructure support in enterprise or managed services environments
  • Solid understanding of: LAN, WAN, and Wireless networking concepts
  • IP Telephony and VoIP fundamentals
  • AV and video conferencing technologies
  • Firewall fundamentals and basic security principles
  • Building security and surveillance systems
  • Telecommunication systems and cabling standards
  • Experience with network troubleshooting tools and methodologies
  • Familiarity with enterprise environments and SLA-driven support models
  • Experience using ITSM / ticketing tools (e.g., ServiceNow or equivalent)
  • Understanding of ITIL processes and operational best practices
  • HSE processes

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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