Onshore Regional - Network, Security, Telecommunications Engineer Job at NTT DATA (Petaling Jaya)

Onshore Regional - Network, Security, Telecommunications Engineer

NTT DATA

Location:
Malaysia , Petaling Jaya

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

NTT DATA Malaysia is seeking a skilled Onshore Regional - Network, security, Telecommunications Engineer based in Gurun to provide advanced technical support for enterprise clients. The successful candidate will be responsible for onsite operations, troubleshooting, and maintenance of LAN, WAN, Wireless, IP Telephony, Audio Visual systems, Firewalls, Building Security Systems, and Telecommunication Infrastructure, ensuring high availability and service quality in line with agreed SLAs. This role requires strong technical expertise, hands-on onsite support experience, and effective collaboration with Level 3 teams, vendors, and customer stakeholders.

Job Responsibility:

Provide Level 2 onsite support for network and infrastructure technologies
Perform fault isolation, troubleshooting, and root cause analysis for incidents and service degradations
Execute network changes, migrations, upgrades, and installations as per change management processes
Support planned maintenance activities and emergency restoration efforts
Handle and resolve incidents and service requests within SLA timelines
Escalate complex issues to Level 3 or vendors with proper documentation and technical analysis
Participate in problem management investigations and preventive actions
Adhere to ITIL-based processes for incident, problem, and change management
Act as an onsite technical representative for NTT DATA at customer locations
Communicate clearly with customers regarding issue status, resolution progress, and service impact
Support service reviews, audits, and onsite inspections as required
Maintain accurate technical documentation, runbooks, and network diagrams
Update incident records, change logs, and asset information in ticketing systems
Contribute to knowledge base articles and standard operating procedures (SOPs)

Requirements:

Diploma or Bachelor's degree in Information Technology, Engineering, or related field
3–5 years of hands-on experience in onsite network / infrastructure support in enterprise or managed services environments
Solid understanding of LAN, WAN, and Wireless networking concepts
IP Telephony and VoIP fundamentals
AV and video conferencing technologies
Firewall fundamentals and basic security principles
Building security and surveillance systems
Telecommunication systems and cabling standards
Experience with network troubleshooting tools and methodologies
Familiarity with enterprise environments and SLA-driven support models
Experience using ITSM / ticketing tools (e.g., ServiceNow or equivalent)
Understanding of ITIL processes and operational best practices
HSE processes

Additional Information:

Job Posted:
May 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

NTT DATA - All Job Offers

Job Link Share: