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Online Travel Support Consultant

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360 Resourcing Solutions

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Location:
United Kingdom , Manchester

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.

Job Responsibility:

  • Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
  • Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
  • Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
  • Continuously meet service level agreements (SLAs) for query resolution and after-sales support
  • Collaborate with team members to ensure smooth operation and timely resolution of customer issues
  • Achieve personal and team targets related to client retention, booking accuracy, and after-sales support
  • Maintain client online retention by offering tailored solutions and excellent service
  • Meet environmental and energy business targets as part of the company’s overall objectives

Requirements:

  • Client-focused with a strong commitment to delivering exceptional customer service
  • Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
  • Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
  • Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
  • Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
  • Team player, eager to contribute to team success and share knowledge to improve collective performance
What we offer:
  • Refer a friend for £1000 bonus which is unlimited
  • Generous holiday entitlement
  • Day off for your birthday
  • Staff Awards
  • Hotel and airline discounts
  • Employee Assistance Programme

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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