Online Travel Support Consultant Job at 360 Resourcing Solutions (Manchester)

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues
Achieve personal and team targets related to client retention, booking accuracy, and after-sales support
Maintain client online retention by offering tailored solutions and excellent service
Meet environmental and energy business targets as part of the company’s overall objectives

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues
Achieve high customer satisfaction with minimal customer complaints, measured through satisfaction surveys and client feedback
Resolution of queries within agreed SLAs, ensuring timely responses to client requests
Achieve personal and team targets related to client retention, booking accuracy, and after-sales support
Maintain client online retention by offering tailored solutions and excellent service
Meet environmental and energy business targets as part of the company’s overall objectives

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
Opportunity for a brighter future
Training and development through dedicated training academy and personal career development growth programmes

Fulltime

Online Travel & Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , East Kilbride

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Booking Support Specialist - Travel

We are seeking motivated and detail-oriented Remote Travel Booking Agents to joi...

Location

United States , Scottsdale

Salary:

Not provided

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong customer service and communication skills
High attention to detail and organizational ability
Ability to work independently in a remote environment
Proficiency with digital tools and online booking platforms (training provided)
Prior experience in sales, hospitality, or travel is a plus but not required

Job Responsibility

Consult with clients to understand their travel preferences, needs, and budget
Research and recommend tailored vacation packages, including accommodations, transportation, activities, and dining options
Accurately manage reservations, changes, and cancellations
Provide expert guidance on destinations, travel requirements, and exclusive offers
Deliver excellent customer service before, during, and after travel
Stay informed about industry trends, promotions, and vendor policies

What we offer

Comprehensive training and ongoing professional development
Access to industry tools, supplier networks, and booking platforms
Opportunities for bonuses, incentives, and exclusive travel perks
Supportive team environment with mentorship and growth opportunities
Flexible remote work schedule

Booking Support Specialist - Travel

We are seeking motivated and detail-oriented Remote Travel Booking Agents to joi...

Location

United States , Peoria

Salary:

Not provided

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong customer service and communication skills
High attention to detail and organizational ability
Ability to work independently in a remote environment
Proficiency with digital tools and online booking platforms (training provided)
Prior experience in sales, hospitality, or travel is a plus but not required

Job Responsibility

Consult with clients to understand their travel preferences, needs, and budget
Research and recommend tailored vacation packages, including accommodations, transportation, activities, and dining options
Accurately manage reservations, changes, and cancellations
Provide expert guidance on destinations, travel requirements, and exclusive offers
Deliver excellent customer service before, during, and after travel
Stay informed about industry trends, promotions, and vendor policies

What we offer

Comprehensive training and ongoing professional development
Access to industry tools, supplier networks, and booking platforms
Opportunities for bonuses, incentives, and exclusive travel perks
Supportive team environment with mentorship and growth opportunities
Flexible remote work schedule

Select Country

Online Travel Support Consultant

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Online Travel Support Consultant

Online Travel Support Consultant

Online Travel Support Consultant

Online Travel Support Consultant

Online Travel Support Consultant

Online Travel Support Consultant

Online Travel & Support Consultant

Booking Support Specialist - Travel

Booking Support Specialist - Travel

Our AI answers in your language