Online Travel Support Consultant Job at 360 Resourcing Solutions (Derby)

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues
Achieve high customer satisfaction with minimal customer complaints, measured through satisfaction surveys and client feedback
Resolution of queries within agreed SLAs, ensuring timely responses to client requests
Achieve personal and team targets related to client retention, booking accuracy, and after-sales support
Maintain client online retention by offering tailored solutions and excellent service
Meet environmental and energy business targets as part of the company’s overall objectives

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
Opportunity for a brighter future
Training and development through dedicated training academy and personal career development growth programmes

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues
Achieve personal and team targets related to client retention, booking accuracy, and after-sales support
Maintain client online retention by offering tailored solutions and excellent service
Meet environmental and energy business targets as part of the company’s overall objectives

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

New

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Travel Advisor

As an Apprentice Travel Advisor in TUI's Burton On Trent store, you'll develop a...

Location

United Kingdom , Burton On Trent

Salary:

8.05 GBP / Hour

TUI

Expiration Date

Until further notice

Requirements

Good knowledge of excellent customer service and a genuine passion to work within tourism
Dedicated to achieve, goals, targets and a Level 3 Travel Consultant qualification
Self-motivated and willing to act on feedback, remaining positive when faced with challenges
Willing to embrace change and adapt to new ways of working
A team player who engages and collaborates with our customers and colleagues
An organised individual who takes pride in their work and able to communicate effectively
Grade 9 – 4 GCSE or equivalent in both English and Maths
Able to work a varied shift pattern each week in-line with shop opening and closing times

Job Responsibility

Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
Drive to achieve will lead you to exceed your sales and objectives (Smashing your Targets)
Embrace change and rise to the challenges of a customer engaged role face to face and virtually
Investigate and resolve questions or complaints with the help of colleague network
Receive training on a variety of systems to enhance your knowledge, skills and behaviours
Complete practical and written assignments via the online learning platform and support from a dedicated learning coach
Achieve a Level 3 Travel Consultant qualification

What we offer

Starting salary at £8.05 per hour
Commission scheme for exceeding targets
Holiday benefits, discounts, and special offers
Ability to purchase additional TUI time off
Health and Wellbeing support across Financial, Health, Social, Community and Career
Investment in your development and career progression
Pension scheme and life assurance

Parttime

Field Support Specialist

The Field Support Specialist (FSS) role supports field sales activity by providi...

Location

United States , Spokane; Coeur d'Alene

Salary:

58000.00 - 85000.00 USD / Year

Antech Diagnostics

Expiration Date

Until further notice

Requirements

BS/BA degree in related field preferred, or combination of education and industry experience
4+ years relevant technical experience with demonstrated success
Previous veterinary medicine background preferred, and prior customer service preferred
IHD diagnostics experience: collection, preparation, testing, etc.
In-house diagnostics utilization, installation and training experience preferred
Ability to efficiently shift focus from one task to another during heavy workload (including travel, phone, email and data entry)
Must work well independently with minimal direction
Able to determine when escalation of issues to leadership and manufacturing is necessary
Intermediate knowledge of Microsoft Office Suite and other computer software required
Knowledge of basic computer networks and components required

Job Responsibility

Supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers
Responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services
Provides detailed end-user hands-on technical and staff training for these services
Walks customers through software installation and launch newly-installed programs and analyzers for the first time
Sends technical documentation to customers and end-users and makes recommendations to associates or customers
Responsible for customer relations and education upon sale completion and coordination of IHD install and components
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
Physical install of IHD systems and computers at clinic location as well as gaining understanding from and raising concerns on behalf of the client to ensure resolution
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Implementation Specialist

The Implementation Specialist plays a pivotal role in ensuring the smooth deploy...

Location

United States , Boynton Beach

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Proven ability to independently manage and address complex client situations while adhering to established protocols
Excellent time management skills, with the ability to prioritize and handle multiple tasks efficiently
Strong communication and interpersonal skills, with a positive, customer-focused attitude and the ability to convey technical information in an accessible manner
Superior organizational skills, with a keen eye for detail and accuracy
Ability to maintain a high level of professionalism and empathy, even in challenging situations
Experience with Microsoft Word and Excel
working knowledge of other productivity tools (e.g., PowerPoint) is a plus
Strong analytical skills, with basic accounting knowledge being an advantage
Reliable and dependable, with proven punctuality and consistent work performance
A valid driver's license with a clean driving record acceptable to the company's insurance standards

Job Responsibility

Deliver high-quality, customized training sessions to clients both online and onsite, ensuring clients understand and maximize the use of the software
Oversee the successful initial setup and implementation of clients' software, ensuring it meets their unique needs and objectives
Provide expert-level consulting services to both new and existing clients. Offer tailored guidance to help clients optimize their use of the product and achieve their business goals
Proactively identify and address client issues, questions, and concerns throughout the implementation process. Escalate critical issues to management for swift resolution
Foster long-term relationships with clients, ensuring their satisfaction with the software and the implementation process. Respond promptly to inquiries, offering professional and efficient support
Travel to client sites (up to 20% of time) to facilitate onsite meetings, training, and support
Prepare and present relevant content and product demonstrations during client events and webinars. Engage clients with impactful presentations, showcasing best practices and real-world examples of how to use the software
Work closely with internal departments, including product and technical teams, to address and resolve any technical challenges clients may encounter during implementation
Maintain accurate records of client progress, issues, and communication. Ensure thorough documentation of client interactions and keep systems updated with relevant information
Stay up to date with the latest product features, industry trends, and best practices. Actively participate in internal training and professional development opportunities

What we offer

Medical, Dental, Vision, 401K, PTO, Paid Holidays

Fulltime

Sales & Client Support Specialist

We are looking for a Sales & Client Support Specialist to assist clients with pl...

Location

United States , South Portland, Maine

Salary:

Not provided

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong interpersonal and communication skills
Customer-focused mindset with basic sales aptitude
Ability to manage multiple clients and deadlines
Comfortable working independently in a remote setting
Basic computer skills and familiarity with online platforms
Must be 18+ and authorized to work in the United States

Job Responsibility

Respond to client inquiries regarding travel options and pricing
Consult with clients to recommend suitable travel experiences
Coordinate and confirm travel reservations and itineraries
Maintain consistent follow-up and client communication
Manage booking details and post-booking support
Build long-term client relationships through excellent service

What we offer

Fully remote, flexible work environment
Training and sales support resources
Access to industry tools and supplier networks
Professional mentorship
Travel industry benefits and discounts

Sales & Client Support Specialist

We are looking for a Sales & Client Support Specialist to assist clients with pl...

Location

United States , Portsmouth, New Hampshire

Salary:

Not provided

Traveling with Tasha

Expiration Date

Until further notice

Requirements

Strong interpersonal and communication skills
Customer-focused mindset with basic sales aptitude
Ability to manage multiple clients and deadlines
Comfortable working independently in a remote setting
Basic computer skills and familiarity with online platforms
Must be 18+ and authorized to work in the United States

Job Responsibility

Respond to client inquiries regarding travel options and pricing
Consult with clients to recommend suitable travel experiences
Coordinate and confirm travel reservations and itineraries
Maintain consistent follow-up and client communication
Manage booking details and post-booking support
Build long-term client relationships through excellent service

What we offer

Fully remote, flexible work environment
Training and sales support resources
Access to industry tools and supplier networks
Professional mentorship
Travel industry benefits and discounts

Online Travel Support Consultant

360 Resourcing Solutions

Location:
United Kingdom , Derby

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

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