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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Online Travel Support Consultant

United Kingdom, Derby · Job Posted January 15, 2026
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Job Description

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Job Responsibility

  • Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
  • Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
  • Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
  • Continuously meet service level agreements (SLAs) for query resolution and after-sales support
  • Collaborate with team members to ensure smooth operation and timely resolution of customer issues
  • Achieve high customer satisfaction with minimal customer complaints, measured through satisfaction surveys and client feedback
  • Resolution of queries within agreed SLAs, ensuring timely responses to client requests
  • Achieve personal and team targets related to client retention, booking accuracy, and after-sales support
  • Maintain client online retention by offering tailored solutions and excellent service
  • Meet environmental and energy business targets as part of the company’s overall objectives

Requirements

  • Client-focused with a strong commitment to delivering exceptional customer service
  • Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
  • Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
  • Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
  • Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
  • Team player, eager to contribute to team success and share knowledge to improve collective performance

What we offer

  • Refer a friend for £1000 bonus which is unlimited
  • Generous holiday entitlement
  • Day off for your birthday
  • Staff Awards
  • Hotel and airline discounts
  • Employee Assistance Programme
  • Opportunity for a brighter future
  • Training and development through dedicated training academy and personal career development growth programmes
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