Online Travel Support Consultant Job at 360 Resourcing Solutions (Manchester)

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues
Achieve high customer satisfaction with minimal customer complaints, measured through satisfaction surveys and client feedback
Resolution of queries within agreed SLAs, ensuring timely responses to client requests
Achieve personal and team targets related to client retention, booking accuracy, and after-sales support
Maintain client online retention by offering tailored solutions and excellent service
Meet environmental and energy business targets as part of the company’s overall objectives

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme
Opportunity for a brighter future
Training and development through dedicated training academy and personal career development growth programmes

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues
Achieve personal and team targets related to client retention, booking accuracy, and after-sales support
Maintain client online retention by offering tailored solutions and excellent service
Meet environmental and energy business targets as part of the company’s overall objectives

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Online Travel Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , Derby

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Online Travel & Support Consultant

We're a global, multi award winning Business Travel Company and we make business...

Location

United Kingdom , East Kilbride

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Client-focused with a strong commitment to delivering exceptional customer service
Adaptable and flexible, with the ability to adjust to different client needs and changing priorities
Resilient under pressure, with a focus on meeting targets and deadlines without compromising on service quality
Detail-oriented with the ability to maintain accuracy when managing complex itineraries and client requests
Professional and trustworthy, maintaining confidentiality and adhering to compliance and security protocols, especially in sensitive corporate and government contexts
Team player, eager to contribute to team success and share knowledge to improve collective performance

Job Responsibility

Answer incoming calls, emails, and live chat interactions promptly, providing exceptional customer service
Use questioning techniques and resources to assist clients in achieving self-service with Online Booking Tools
Manage after-sales tasks including adding ancillaries, handling changes, cancellations, and ensuring full booking completion
Continuously meet service level agreements (SLAs) for query resolution and after-sales support
Collaborate with team members to ensure smooth operation and timely resolution of customer issues

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Field Support Specialist

The Field Support Specialist (FSS) role supports field sales activity by providi...

Location

United States , Colorado Springs

Salary:

58600.00 - 69000.00 USD / Year

Antech Diagnostics

Expiration Date

Until further notice

Requirements

BS/BA degree in related field preferred, or combination of education and industry experience
4+ years relevant technical experience with demonstrated success
Previous veterinary medicine background preferred, and prior customer service preferred
IHD diagnostics experience: collection, preparation, testing, etc.
In-house diagnostics utilization, installation and training experience preferred
Intermediate knowledge of Microsoft Office Suite and other computer software required
Knowledge of basic computer networks and components required
Must possess good interpersonal skills with a customer service-oriented attitude
Must have a strong planning & organizational skill with good attention to detail to handle a complex installation, training and support schedule
Proven ability to follow through and resolve issues

Job Responsibility

Supports field sales activity by providing outstanding installation, onboarding and training, and integration support, as well as ongoing relationship management with our customers
Responsible for hardware and accessory installation, software connectivity for the Antech In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other Mars Science and Diagnostic (SDx) products and services
Provides detailed end-user hands-on technical and staff training for these services
Walks customers through software installation and launch newly-installed programs and analyzers for the first time
Sends technical documentation to customers and end-users and makes recommendations to associates or customers
Responsible for customer relations and education upon sale completion and coordination of IHD install and components
Plans, schedules, organizes, documents and performs all Reference Lab Onboarding and IHD installations
Physical install of IHD systems and computers at clinic location
Applications and use training for customers for all products and services offered by Antech IHD, RL and other SDx services
Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Retail Apprentice Travel Advisor

Here at TUI, you’ll find we’re an inclusive company with a culture of care and b...

Location

United Kingdom , Inverness

Salary:

8.50 GBP / Hour

TUI

Expiration Date

Until further notice

Requirements

Good knowledge of excellent customer service and a genuine passion to work within tourism
Dedicated to achieve, goals, targets and a Level 3 Travel Consultant qualification
Self-motivated and willing to act on feedback, remaining positive when faced with challenges
Willing to embrace change and adapt to new ways of working
A team player who engages and collaborates with our customers and colleagues
An organised individual who takes pride in their work and able to communicate effectively
SCQF Level 5 or equivalent in both English and Maths
Able to work a varied shift pattern each week in-line with shop opening and closing times.

Job Responsibility

Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
Your drive to achieve will lead you to exceed your sales and objectives
Embrace change and rise to the challenges of a customer engaged role face to face and virtually
Investigate and resolve any question or complaint
Receive support and training on a variety of systems to enhance knowledge, skills and behaviours
Complete practical and written assignments via online learning platform with support of manager and learning coach to achieve a Level 3 Travel Consultant qualification.

What we offer

Starting salary of £8.50 per hour which increases after first year
Commission scheme for exceeding targets
Holiday benefits, discounts, special offers and ability to purchase additional TUI time off
Health and Wellbeing across Financial, Health, Social, Community and Career
Investment in development and career progression
Pension scheme and life assurance.

Parttime

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Online Travel Support Consultant

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