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360 Resourcing Solutions Logo 360 Resourcing Solutions · Sales

Online Sales Manager

United Kingdom, Welwyn Garden City 26750.00 GBP / Year · Job Posted January 04, 2026
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Job Description

We are looking for an enthusiastic and organised Online Sales Manager to lead our E Commerce Team to help drive the continued growth of our online retail operations. Our E Commerce team are responsible for an Aladdin's cave of unique, antique and collectable items. This is a varied and rewarding role where your work directly supports Isabel Hospice, helping us raise vital funds to provide outstanding palliative care for our community.

Job Responsibility

  • Lead and deliver the E Commerce trading strategy across all online platforms
  • Drive growth, optimise product listings, and ensure quality control
  • Champion excellence in customer service, ensuring a seamless online customer experience
  • Manage and motivate the E Commerce, Dispatch and volunteer teams
  • Identify opportunities for new platforms and improved stock generation
  • Monitor and review online channels, providing weekly reports
  • Ensure compliance with Gift Aid Processes and organisational procedures
  • Work collaboratively with Marketing, Fundraising and Retail teams

Requirements

  • Proven success in an E Commerce retail environment, particularly on eBay
  • Strong analytical and reporting skills
  • Effective team leadership, communication and people management skills
  • Problem solver with a pragmatic approach
  • Ability to set clear, measurable goals and objectives, ensuring the team stays on track
  • Curious, driven and keen to continuously improve systems and processes
  • Positive, proactive and hands-on
  • Team player with a passion for Isabel Hospice’s mission

What we offer

  • 27 days holiday – plus bank holidays
  • Pension and life assurance schemes
  • Employee Assistance Programme for health and wellbeing support
  • Health Service Discounts
  • Cycle to Work scheme
  • Refer a Friend bonus
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