Online Reputation Manager Job at cozycozy (Budapest)

Director of PR & Reputation

Director of PR & Reputation is a strategic leader responsible for shaping, prote...

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Exceptional written, verbal, and executive communication skills
Strong leadership capabilities with management experience
Strategic thinker with the ability to anticipate trends, identify risks, and guide executive decision‑making
Proven ability to cultivate influential media relationships and drive earned media results
Expertise in digital engagement and online reputation management
Skilled in crisis communication planning, rapid response, and issue navigation
High level of organization, with strong project management skills and the ability to manage multiple priorities
Proficiency with media monitoring, social listening, and analytics platforms
Strong collaboration skills and the ability to influence at all levels of the organization
Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field

Job Responsibility

Develop and lead an integrated PR and online reputation strategy aligned with company priorities and brand positioning
Anticipate emerging issues and industry trends
proactively adjust strategies to protect and strengthen brand trust
Oversee enterprise‑level reputation monitoring across news, review sites, and online forums
Use media analytics and reputation data to drive insights, refine messaging, and guide executive decision‑making
Manage and oversee external PR and online reputation agencies, ensuring strong alignment, clear KPIs, and on‑time, on‑budget delivery
Establish frameworks for agency accountability and performance optimization
Cultivate and maintain strong relationships with national, regional, and industry media, reporters, editors, influencers, and analysts
Drive proactive outreach that secures meaningful placements, thought-leadership exposure, and executive visibility
Oversee planning and coordination of media interviews, speaking engagements, and press opportunities for company leadership

Vice President - Crisis & Issues Management

This position offers an exciting opportunity for a seasoned leader to guide clie...

Location

United States , New York

Salary:

90000.00 - 145000.00 USD / Year

DKC

Expiration Date

Until further notice

Requirements

10+ years of experience in public relations
At least 7 years focused on crisis and issues management in a leadership capacity
Proven expertise in guiding clients through high-profile crises, including issues management, reputation recovery, and proactive risk mitigation
Exceptional leadership and management skills, with the ability to mentor, develop, and inspire a high-performing team
Extensive experience working with senior executives and advising C-suite leadership on crisis management, media strategy, and corporate reputation
In-depth knowledge of crisis communications principles, including the use of social media during crises, legal considerations, and government affairs implications
Strong media relationships and a track record of successful media outreach and crisis management under pressure
Superior written and verbal communication skills, with the ability to distill complex issues into clear, concise messages for diverse audiences
Ability to think strategically while executing tactically in high-pressure environments
A deep understanding of the digital landscape, including social media management and online reputation management during crises

Job Responsibility

Serve as the senior strategic advisor on all crisis and issues management matters, guiding clients through high-profile and high-risk situations
Lead the development of long-term crisis preparedness strategies
Oversee the creation and execution of tailored crisis communication plans, including media statements, stakeholder messaging, Q&As
Build and maintain strong relationships with senior executives at client organizations
Lead the agency’s media strategy in times of crisis, working closely with journalists and media outlets
Lead proactive issues monitoring efforts and crisis forecasting for clients
Partner with internal teams (social media, legal, digital, government affairs, etc.) to ensure integrated and holistic crisis response strategies
Oversee the design and delivery of crisis communication training programs for client teams
Represent the agency in high-profile industry forums, conferences, and media engagements

Fulltime

Reputation & Brand Excellence Admin

We are looking for a meticulous and proactive Reputation & Brand Excellence Admi...

Location

United States , Orlando

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong written communication skills with the ability to craft responses that demonstrate attention to detail
Exceptional organizational skills and attention to detail in managing data and processes
Proficiency in Microsoft Excel, Microsoft Teams, and other Office applications
Experience working with content management systems and analyzing customer feedback
Ability to remain calm and attentive to detail when addressing sensitive or negative feedback
Self-motivated and capable of working independently in a remote environment
At least 2 years of experience in reputation management, brand positioning, or corporate communications
Comfortable collaborating with cross-functional teams in a fast-paced setting

Job Responsibility

Monitor online reviews and identify those requiring attention, particularly those rated below four stars
Log and organize customer feedback within the company’s internal systems for efficient tracking
Link customer reviews to their records and recommend appropriate actions for resolution
Collaborate with customer relations teams to address and resolve feedback effectively
Track the progress of feedback resolutions and follow up to ensure timely outcomes
Analyze overall brand sentiment and identify emerging trends in customer feedback
Act as a liaison between public feedback and internal teams to ensure clear communication
Develop and maintain detailed reports on online reputation metrics and progress
Assist in defining best practices for managing and improving the company’s online reputation

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Brand Reputation Manager

We are seeking for an experienced Review Management Manager to lead this initiat...

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

3–5 years of hands-on experience in online (Google) review management, reputation management, or a closely related digital marketing discipline
Proven experience managing a team of at least three individuals in a remote working environment
Demonstrated expertise in disputing Google Business Profile reviews, including working knowledge of Google's review policies and formal dispute/complaint processes
Proven track record of successfully advocating for review removals through Google's platform and escalation channels
Strong analytical skills with experience using reporting tools
Excellent written communication skills with the ability to craft professional, brand-appropriate responses across a variety of client verticals
Highly organized with the ability to manage multiple client accounts simultaneously in a fast-paced environment
Prior experience working with a third-party review management platform
Familiarity with Google Business Profile (GBP) administration at scale, including multi-location management
Background in digital marketing agency operations or client-facing account management

Job Responsibility

Oversee 24/7 monitoring of client Google Business Profiles for new reviews, policy violations, and reputation risks
Develop and maintain standardized response frameworks for both positive and negative feedback
Ensure all client reviews receive timely, professional attention in alignment with each brand's voice and guidelines
Lead the end-to-end dispute process for reviews that violate Google's policies, including low-quality content, profanity, harmful material, bullying/harassment, discrimination, hate speech, and personal information exposure
Build and refine internal best practices for flagging and escalating disputes through Google's formal complaint channels
Track dispute outcomes and maintain detailed records of all flagged reviews, star ratings, dispute submissions, and removals
Stay current on Google's evolving review policies and platform guidelines to maximize dispute success rates
Manage and optimize Incline's customer survey and review routing tools to guide satisfied customers toward submitting high-star reviews
Oversee the Survey Collector Tool
Collaborate with Client Success Teams to identify opportunities to improve review volume and average ratings

What we offer

Competitive compensation and benefits package
HMO coverage starting on Day 1
Paid time offs
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

Cluster Marketing Executive

As the Cluster Marketing Executive based in Zanzibar, you will support the marke...

Location

Tanzania , Matemwe, Zanzibar North

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Minimum 3 years of marketing experience, preferably in hospitality or luxury tourism, with expertise in digital and traditional marketing
Proficiency in social media platforms, digital marketing tools, graphic design, video editing software, and Microsoft Office Suite
knowledge of ReviewPro is a plus
Excellent written and verbal communication skills in English
additional languages are advantageous
Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail
A proactive, energetic, and customer-focused mindset with adaptability and a willingness to learn
Experience in managing online guest interactions and digital brand reputation across various platforms.

Job Responsibility

Assist in executing marketing strategies, ensuring consistent brand representation across platforms, and supporting sales with promotional items and materials
Oversee brand apps, monitor performance, and provide insights and recommendations through detailed reports
Manage social media accounts, create engaging content, oversee campaigns, and ensure timely responses to guest inquiries and user-generated content
Track, report, and optimize digital campaign performance while collaborating with the digital agency
Assist in creating visually appealing content using image and video editing tools for social media and promotional materials
Support media and influencer engagement to enhance visibility and reputation and respond to online reviews and guest feedback
Implement strategies to improve online reputation and guest satisfaction across review platforms
Work with teams and agencies to execute marketing initiatives, prepare campaign materials, and coordinate on-site events and promotions.

What we offer

Local contract with competitive salary
Meals provided and use of staff recreation and gym facilities
Additional benefits including discounted rates, financial, health & wellbeing, and lifestyle
Exceptional approach to learning with international career development opportunities, including other TUI Hotels, access to our TUI Learning Lounge with certified trainings and language licenses.

Fulltime