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This is a key role for an experienced travel technology professional who enjoys owning online booking platforms, leading customer implementations, and driving digital adoption. You’ll sit at the centre of the business’s digital strategy, working closely with customers, sales, account management, and technical teams to deliver best-in-class online and mobile booking solutions. The breadth of this role makes it a genuine career-development opportunity, offering exposure to the full booking lifecycle and the chance to influence how customers engage with travel technology at scale.
Job Responsibility:
Act as Product Lead and Agency Administrator for online/mobile booking tools such as Cytric and Atriis
Lead and support customer implementations across multiple countries and currencies
Provide second-line online support and manage escalations for complex system issues
Review and roll out new online booking features to enhance customer experience
Manage system integrations (SSO, APIs, expense platforms, Teams and other tools)
Support Radius Travel Concur and customer-owned Cytric environments
Drive efficiency through automation, smart workflows, and Compleat PNR processes
Expand online content, suppliers, and services across booking platforms
Deliver customer training, documentation, and ongoing product consultancy
Work closely with internal teams on rail systems, proprietary platforms, and GDS smart flows
Requirements:
3–5+ years’ experience using Cytric or Atriis within a TMC environment
Strong Amadeus GDS knowledge (Galileo or Sabre also welcomed)