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Morrisons Logo Morrisons · IT - Administration

Online Manager

United Kingdom, Scunthorpe Employment contract · Job Posted June 17, 2026
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Job Responsibility

  • Empower colleagues to always put the customer first and deliver outstanding customer service
  • Champion customer service by listening and responding to customers
  • Take time to review customer feedback
  • Ensure market leading availability across the department(s)
  • Lead a supportive and performance driven department
  • Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
  • Deliver training to ensure team have the capability and confidence to deliver their role
  • Enable colleagues to work with confidence across various departments
  • Identify and develop talent within the department
  • Build effective relationships with other operating departments
  • Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
  • Take a leadership role within the store
  • Ensure resource is planned thoroughly

Requirements

  • Great communicator who will share knowledge, experience and best practices
  • Competent and confident Manager in Charge
  • Ability to build and maintain relationships with key stakeholders across all areas
  • Remain flexible and adaptable to change with the ability to lead the team through change
  • Active listener to respond effectively to customer and colleague feedback
  • Necessary food safety knowledge in line with responsible department
  • Ability to have difficult conversations with effective resolutions with both colleagues and line managers
  • Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste

What we offer

  • Generous bonus scheme
  • Pension scheme
  • Company share options
  • Life assurance
  • Three discount cards (15% for you, 10% for friends/family)
  • 26 weeks maternity and adoption leave
  • Neonatal and fertility leave
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