Online Lead & Customer Care Executive

• Respond to inquiries from new customers across all online channels (Facebook, Instagram, Website, Zalo, etc.)
• Provide basic consultation, qualify customer needs, and accurately categorize leads
• Assign and transfer leads to the appropriate Sales team based on location
• Ensure fast response times and a premium communication experience aligned with STEEL brand standards
• Re-engage and follow up with existing leads that have not yet converted, using provided scripts and guidelines
• Execute cold email and/or message outreach to customer databases collected from offline activities (events, workshops, partnerships, etc.)
• Track customer responses and regularly update lead statuses in the system
• Prepare and update daily, weekly, and monthly lead reports
• Work closely with Sales and Marketing teams to improve lead handling efficiency and customer experience
• Proactively suggest improvements to response scripts and online customer care workflows

• Minimum 6 months - 1 year of experience in Customer Service, Telesales, Sales Admin, Online Sales, or similar roles
• Strong written and verbal communication skills in Vietnamese
• basic English communication is an advantage
• Ability to manage multiple conversations simultaneously with good organization and follow-up skills
• Detail-oriented, responsible, and customer-service minded

Interest in fitness, wellness, and premium service environments is a strong plus

• Full social, health, and unemployment insurance in accordance with Vietnamese labor regulations
• Complimentary access to STEEL’s premium training and recovery facilities
• Professional, dynamic working environment with exposure to high-end clients
• Clear opportunities for growth into Sales, CRM, or Operations roles