CrawlJobs Logo

Online Lead & Customer Care Executive

steelsaigon.com Logo

STEEL SAI GON

Location Icon

Location:
Vietnam , Ho Chi Minh City

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

8000000.00 VND / Month

Job Description:

To ensure fast, professional, and consistent online customer responses while optimizing the process of handling new and existing leads, supporting the Sales teams at each STEEL location to maximize conversion effectiveness.

Job Responsibility:

  • Respond to inquiries from new customers across all online channels (Facebook, Instagram, Website, Zalo, etc.)
  • Provide basic consultation, qualify customer needs, and accurately categorize leads
  • Assign and transfer leads to the appropriate Sales team based on location
  • Ensure fast response times and a premium communication experience aligned with STEEL brand standards
  • Re-engage and follow up with existing leads that have not yet converted, using provided scripts and guidelines
  • Execute cold email and/or message outreach to customer databases collected from offline activities (events, workshops, partnerships, etc.)
  • Track customer responses and regularly update lead statuses in the system
  • Prepare and update daily, weekly, and monthly lead reports
  • Work closely with Sales and Marketing teams to improve lead handling efficiency and customer experience
  • Proactively suggest improvements to response scripts and online customer care workflows

Requirements:

  • Minimum 6 months - 1 year of experience in Customer Service, Telesales, Sales Admin, Online Sales, or similar roles
  • Strong written and verbal communication skills in Vietnamese
  • basic English communication is an advantage
  • Ability to manage multiple conversations simultaneously with good organization and follow-up skills
  • Detail-oriented, responsible, and customer-service minded

Nice to have:

Interest in fitness, wellness, and premium service environments is a strong plus

What we offer:
  • Full social, health, and unemployment insurance in accordance with Vietnamese labor regulations
  • Complimentary access to STEEL’s premium training and recovery facilities
  • Professional, dynamic working environment with exposure to high-end clients
  • Clear opportunities for growth into Sales, CRM, or Operations roles

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Online Lead & Customer Care Executive

Online Content Manager

Are you a detail-driven content professional looking to take full ownership of d...
Location
Location
United Kingdom
Salary
Salary:
50000.00 GBP / Year
blu-digital.co.uk Logo
Blu Digital
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience with Amazon content, including A+ content and SEO
  • Solid understanding of ecommerce platforms and CMS tools
  • Excellent written English
  • Strong Excel skills
  • Ability to manage large product datasets with precision and care
Job Responsibility
Job Responsibility
  • Take full ownership of digital product content
  • Lead content execution across D2C, B2B, and marketplace channels, including Amazon
  • Ensure all product content is accurate, engaging, and optimised to deliver an exceptional customer experience and strong commercial performance
  • Own content across websites and marketplaces
  • Manage product titles and descriptions
  • Source and deploy assets from partner brands
  • Drive SEO and conversion through thoughtful listing optimisation
  • Coordinate localisation across UK and EU markets
  • Oversee a small outsourced support team for routine content tasks
  • Directly handle all high-impact or strategic activity
  • Fulltime
Read More
Arrow Right

Account Director

Award winning, full service Advertising Agency in Downtown Tampa is seeking an A...
Location
Location
United States , Tampa
Salary
Salary:
Not provided
uniteppk.com Logo
PP+K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 8 years of experience in a full-service agency and demonstrated account leadership experience
  • Minimum of a bachelor’s degree in marketing, advertising or public relations
  • Proven track record of client and team success
  • Experience in relationship management or account management with close involvement in delivery of work and growing service offerings within an account
  • In-depth knowledge of digital marketing programs such as TV, print, radio and OOH
  • Experience in procuring primary research and leveraging insight in brand strategy
  • Thorough understanding of creative development and production process for both traditional and digital media-based programs
  • Experience valuating agency services and ability to manage team and project budgets to ensure agency profitability
  • Experience in developing and presenting client presentations
  • Experience in composing and delivering written project and scope proposals
Job Responsibility
Job Responsibility
  • Lead all aspects of the client business providing superior customer service while maximizing business opportunities
  • Lead and manage all strategic channel planning activities associated with the assigned account(s)
  • Establish and grow a strong relationship with multiple senior clients stakeholders through a demonstration of industry knowledge and of the application to business challenges
  • Effectively lead multiple projects and initiatives simultaneously
  • troubleshoot and mitigate risks, as well as ensure effective communication around the plans
  • Schedule, organize and facilitate client campaign initiatives across all agency channels
  • hold regular internal meetings to effectively guide client conversations to ensure clarity and productivity
  • Develop and maintain excellent relations with internal teams to ensure successful execution of projects and budget management within a positive working environment
  • Demonstrate confidence, authority and level-headed decision-making
  • Manage proposal development, project management, financial projections and forecasting
What we offer
What we offer
  • Medical, Dental and Vision
  • 401k
  • Paid Time Off
  • Relaxed work environment
  • Growth and Advancement Opportunities
  • Hybrid work schedule
Read More
Arrow Right

Lead Verification & Validation Engineer

Lead Verification & Validation Engineer, will be responsible for the delivery of...
Location
Location
United Kingdom , Stafford
Salary
Salary:
Not provided
gevernova.com Logo
GE Vernova
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Engineering degree or equivalent including power systems and power electronics subjects or proven equivalent knowledge and experience in HVDC business
  • Successfully completed vocational training with ideally at least 5+ years of proven experience in the position of Verification Engineer in High Voltage field, preferably experience as a Control & Protection design Engineer
  • Good knowledge of overall 400kV substation, HVDC system (LCC/VSC/SVC) including control and protection system is essential
  • Knowledge and experience of developing and working with RSCAD models is preferred
  • Knowledge of Overall HVDC System Operational behaviour
  • Strong communication skills with a fluency in English language
  • Knowledge of Microsoft Office Word and Excel is required, and Microsoft project would be beneficial
  • Knowledge of Fault Recorder (TFR) systems
  • Experienced working alongside GE would be advantageous although non-critical
  • Must be flexible with working hours and willing to travel to support projects globally
Job Responsibility
Job Responsibility
  • Prepare and maintain Validation & Verification team’s activity plans as per the Project scheduled
  • Design and create FST and FAT test cases against design requirements
  • Properly manage Validation team shift plan
  • Leading the FAT with client
  • Gap analysis between standard / design requirement and customer technical requirements further leading to defining of test requirement
  • Understand the key milestones in the project plan, ensure that the plan correctly provisions for the required testing activities
  • Clearly communicate details of failures to the respective engineering functions
  • Knowledge of control system requirements for the RTDS LAB setup including AC DC interface requirement, Plant Emulator Interface requirement and RSCAD Power system network conversion, modelling and verification
  • Problem solving skills to support test issues especially lab setup and debugging skills
  • Strong sense of urgency and ability to identify and manage technical risks
What we offer
What we offer
  • Relocation Assistance Provided: Yes
  • Fulltime
Read More
Arrow Right

Key Account Manager

We are the ones meeting our customers – in our stores, online, in our catalogue ...
Location
Location
India , Bangalore; Chennai
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good knowledge of Chennai and Bangalore region would be an added advantage
  • Broad knowledge about key account management
  • Candidates should have broad knowledge about legislations, requirements and compliance standards in the identified key B2B segments in the local market
  • Candidate should have experience in project management, analytical and numerical skills
  • Should be motivated by the IKEA culture and values and the unique IKEA ranges by increasing customer value and thinking customer first
  • Candidates should be energized by driving business growth and contributing to the overall success of IKEA through collaboration
  • The candidate should have the ability to understand the complexity of IKEA business and the role of Sales as an integrated part of the business, prioritise and make decisions with speed and simplicity
  • Candidate should have the ability to follow up and measure performance of output and capture learnings to improve planning and performance moving forward
  • Candidate should have strong collaboration, multi-tasking skills, negotiation and communication skills
  • Deep knowledge of the local market, our consumers and specifically business customers and their needs
Job Responsibility
Job Responsibility
  • Act as a member of the Store Sales team and proactively contribute to commercial plan/output to deliver to the common objectives and goals
  • Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customers’ shopping experience
  • Create the KAM strategy and action plan to deliver to the market business plan with input from key stakeholders
  • Build long-lasting relationships with local business community and actively spread the awareness of IKEA as a brand and partner for business in the local market
  • Present and sell larger projects to the customers, stakeholder/management groups
  • Analyse sales and customer KPI performance and use this knowledge to prioritise initiatives and improve performance
  • Secure knowledge of the IKEA product range and services, business-approved range, national priorities, volume commitments, local market conditions and local store and online competitors
  • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact – for example CFF (Customer Fulfilment), CAL (Commercial Activity Leader), Legal, Accounting, BNOF (Business Navigation Operations & Finance), Home Furnishing & Retail Design (HF&RD), Digital, Sustainability
  • Lead negotiations in finalizing terms and pricing for RFPs and other Key Account deals, follow-up on customer journey and see projects to completion
  • Responsible for overseeing execution of won deals, coordinating and collaborating with co-workers across the business to proactively manage the process and avert issues
  • Fulltime
Read More
Arrow Right

Key Account Manager

Externally facing, this role manages Foodstuffs South Island (FSSI) by building ...
Location
Location
New Zealand , Auckland
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • FMCG account management or commercial experience preferred
  • Strong commercial and financial acumen with high analytical capability
  • Demonstrated relationship‑building skills with both customers and internal stakeholders
  • Strong communication, presentation and influencing skills
  • Ability to operate with pace and agility in a dynamic retail environment
Job Responsibility
Job Responsibility
  • Deliver turnover, profitability, market share and total trade spend KPIs for Personal Care & Beauty
  • Apply strong commercial judgement to optimise NRM levers and maximise ROI across trade investment
  • Use scan, loyalty and internal data to identify trends, pinpoint risks, and unlock growth opportunities
  • Support forecasting, variance analysis and performance tracking to hit sales and profit targets
  • Build strong working relationships with FSSI Category Managers
  • Act as the primary day‑to‑day interface between Unilever Personal Care & Beauty and FSSI
  • Influence and inspire cross‑functional teams to deliver against customer priorities and commercial targets
  • Maintain a customer‑centric mindset and ensure the FSSI agenda is clearly communicated internally
  • Leverage multiple data sources to create compelling category insights and action-oriented recommendations
  • Conduct category and performance reviews, assessing baseline trends, promotional effectiveness, pricing, distribution and competitive dynamics
What we offer
What we offer
  • Amazing discounts on external company products
  • Attractive employee referral reward program
  • Dynamic, flexible, and inspiring work environment
  • Career progression both locally and internationally
  • Wellbeing focus
  • Fulltime
Read More
Arrow Right

Director, Oncology Insight Sales

Under the general direction of the IntrinsiQ (a Cencora company) Sales Leader, t...
Location
Location
United States , Remote
Salary
Salary:
124000.00 - 190850.00 USD / Year
cencora.com Logo
Cencora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • B.S. required and advanced degree preferred
  • additional education in business-related fields such as business administration, sales, marketing, or market research is a plus
  • Thorough knowledge of the current oncology therapeutic marketplace dynamics and the resulting opportunities it presents to assigned pharma customer base
  • understanding of current and future trends in pharmaceutical drug development and medical affairs provider research and education offerings
  • Other specialty drug therapeutic market knowledge a plus, specifically retina and/or urology markets preferred
  • Solid understanding of the functional areas within biopharmaceutical companies, specifically market access, market research, medical affairs, and HEOR/RWE
  • Working knowledge of successful strategic and consultative marketing techniques and related approaches to client engagement and successful customer engagement and ultimately progressive sales growth
  • Strong business planning, analytical, and conceptual skills to evaluate customer business problems, and apply knowledge to identify appropriate customized solutions
  • ability to problem-solve creatively and think outside the box to outline and vet solutions the IntrinsiQ Clinical Insight Services team can effectively support our customers
  • Ability to direct activities of matrix team members, including co-selling, coaching, training, guiding, developing, and managing in both direct and matrix management roles
Job Responsibility
Job Responsibility
  • Develop and cultivate client relationships within assigned set of Life Science, pharmaceutical and biotech partner accounts
  • preparing presentations and proposals in support of new business development associated with the IntrinsiQ Clinical Insight Services offerings
  • Responsible for lead proposal writing, contracting, client presentations, and outlining pricing options in accordance with Company pricing model and existing contract structures
  • Communicate client needs and expectations throughout the organization for enhancing the Clinical Insight Solutions, including, Challenging Cases, Working Groups, medical education initiatives, real-world data insights and custom analytics
  • signals to extended team members any issues or concerns that may require attention
  • Coordinate and provide consultative guidance to develop key meeting agendas and lead the coordination and preparation of associated presentation material for client meetings related to IntrinsiQ Clinical Insight Services offerings
  • Acts as a client advocate to ensure key program deliverable components to maintain and provide integrity, reliability and allow for credible research and analytic capabilities in offerings provided
  • Gather information, analyze and develop strategies concerning dynamics that may affect meeting objectives, such as changes in competitive marketplace dynamics, customer ownership, new affiliations, and targets of opportunity for new growth
  • Meet proactively with internal organizational staff, i.e., Clinical Insights, Commercial Analytics Sales, Client Service, Data Science and GPO Corporate Accounts to ensure their understanding of the client’s market research and medical education needs and on-going ad-hoc real world evidence research objectives
  • Expand continually the breadth and depth of contact base within existing Corporate Partners by employing business development techniques such as cold calling into new target accounts and/or new departments and contacts within active client companies
What we offer
What we offer
  • medical
  • dental
  • vision care
  • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
  • support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
  • variety of training programs
  • professional development resources
  • opportunities to participate in mentorship programs
  • employee resource groups
  • volunteer activities
  • Fulltime
Read More
Arrow Right

Senior Events Project Manager

Your purpose at DRPG is to enable audiences to seamlessly experience incredible ...
Location
Location
United Kingdom , Hartlebury; Manchester; London
Salary
Salary:
Not provided
drpgroup.com Logo
DRPG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years’ experience in a Project Management role
  • Experience running logistically challenging events
  • Experience implementing and maintaining delegate logistics plans
  • Event reconciliation with a proven track record
  • Experience working with hotels and venues
  • UK end-to-end management of events for over 500 people (essential)
  • Experience leading, directing, or co-ordinating teams through event management (essential)
  • Excellent rapport-building, active listening, and communication skills
  • Financial and budget management
  • Experience producing client proposals
Job Responsibility
Job Responsibility
  • Organising stellar events, conferences, roadshows, product launches, and gala dinners, including full end-to-end planning and communication
  • Implementing and executing delegate logistics solutions
  • Managing delegate, staff, and client travel arrangements
  • Interpreting client requirements accurately, influencing where appropriate, and producing full production proposals to co-ordinate within DRPG
  • Exceeding client expectations through effective leadership and direction of team members
  • Managing client and colleague expectations through proactive planning and realistic deadlines
  • Managing budgets carefully to achieve and ideally exceed targeted profits
  • Building strong relationships with third-party providers
  • Proactively informing DRPG of any irregularities, non-adherence, or issues that could negatively impact the project
  • Participating in regular meetings with the senior team and mentoring junior team members
What we offer
What we offer
  • Guaranteed interview for Armed Forces veterans and Reservists who meet the minimum essential criteria
Read More
Arrow Right

Marketing Executive

As a Marketing Executive, you'll play a key role in delivering creative multi-ch...
Location
Location
United Kingdom , Wimbledon
Salary
Salary:
28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent planning, organisation, and communication skills
  • Strong copywriting and creative thinking
  • Proactive, detail-oriented, and a team player
  • Comfortable with data analysis and reporting
  • Familiarity with CRM and marketing automation tools (advantageous)
  • Experience with website CMS and Canva
  • Confident across social media platforms
Job Responsibility
Job Responsibility
  • Plan and execute integrated marketing campaigns across digital, print, and social
  • Support paid media initiatives including Google Ads and remarketing
  • Ensure campaigns are delivered on time, within budget, and aligned with event goals
  • Write compelling copy for brochures, emails, social media, and web
  • Collaborate on creative design for marketing assets
  • Manage content across LinkedIn, Facebook, Twitter, and TikTok
  • Develop and execute social media calendars
  • Create engaging visual and written content
  • Monitor performance and grow online communities
  • Maintain and optimise website content
What we offer
What we offer
  • Potential 20% annual bonus
  • Hybrid working and career development opportunities
  • Be part of a passionate, collaborative team
  • Work on exciting, high-impact events
  • Enjoy a supportive culture that values innovation and individuality
  • Fulltime
Read More
Arrow Right