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The Online Hub Team Leader is responsible for the day-to-day operation of a regional online retail hub within our Rotor Hub and Blade model. Reporting to the Online Manager, the postholder ensures donated stock is selected, listed, and dispatched efficiently and effectively to maximise income. The role combines hands-on delivery with team leadership, embedding our core values of Compassion (through inclusive leadership and supporter service), Courage (by embracing change and taking initiative), and Creativity (by optimising listings and improving local processes) in all aspects of operation.
Job Responsibility:
Responsible for the day-to-day operation of a regional online retail hub within our Rotor Hub and Blade model
Ensures donated stock is selected, listed, and dispatched efficiently and effectively to maximise income
Combines hands-on delivery with team leadership
Embeds core values of Compassion (through inclusive leadership and supporter service), Courage (by embracing change and taking initiative), and Creativity (by optimising listings and improving local processes) in all aspects of operation
Requirements:
Experience in online retail or e-commerce (e.g. eBay, Vinted, Amazon)
Ability to create listings, handle product photography, and manage dispatch
Strong organisational and prioritisation skills
Experience supporting or leading others in a working or volunteering setting
Practical awareness of cost control and fulfilment best practice
Confident communicator with good problem-solving instincts
Ability to work independently and escalate appropriately
Commitment to embedding charity values in day-to-day practice
What we offer:
Enhanced annual leave, with even more added as your service grows
Additional annual leave purchase options
Enhanced sick pay
Life assurance
Blue Light Card eligibility and access to generous discount schemes
A supportive, purpose-driven team
Access to our comprehensive Employee Assistance Programme