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Online Fulfilment Associate

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Selfridges

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Location:
United Kingdom , London

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

13.86 GBP / Hour
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Job Description:

Selfridges is a social space, creative playground, and experimental hub. The role is part of reinventing retail, delivering high levels of productivity, and being an ambassador for the Online Fulfilment department.

Job Responsibility:

  • Responsible for the daily operations of Online Fulfilment including picking, packing, returns, click and collect, quality control, point of sale shipping, personalisation and basic administration and work load management
  • Deliver high levels of productivity through effective engagement and set KPI targets
  • Develop positive key relationships with shop floor teams including Brand Specialists and Department Managers
  • Be an ambassador for the department and deliver excellent customer service to internal and external customers
  • Working as part of a team and individually to deliver an excellent service to the Fulfilment Team customers
  • Take individual responsibility for a particular/designated area as directed by your Team Managers
  • Seek to develop positive key relationships with brand specialists and team members
  • Work cohesively and as one with other Online Fulfilment Associates while on duty and build key relationships through effective communication on all levels
  • Ensure productivity consistently meets required expectations with a high level of professionalism
  • Seek to continuously improve standards and expectations through participation in on-going development and training
  • To comply with all health and safety regulations and compliance audits as required
  • Ensure Quality Control checks are carried out prior to fulfilment by inspecting products for accuracy or product & quality
  • To understand and follow packing guidelines and maintain audit compliant standards
  • To be familiar with all stock across all departments and divisions and develop excellent product knowledge
  • Highlight website product discrepancies and inaccuracies to Online Fulfilment Team Managers
  • Collate and manage packaging usage ensuring the area is fully stocked and continuously replenished
  • Learn and maintain the Brand Specialist Process and be confident with the returns process

Requirements:

  • Ability to confidently communicate and build relationships across all levels
  • Hands on approach to day to day tasks
  • A proactive and reactive problem solver as well as process driven
  • Computer literate
  • Should be bright, motivated, and possesses a strong work ethic and the ability to meet deadlines
  • Must have exceptional attention to detail and the ability to multitask effectively
  • Flexibility to adapt to a changing environment and changes in procedures
What we offer:
  • Flexible working options (part-time, flexi-time, job sharing or hybrid working)
  • Generous annual leave that increases with length of service
  • Up to five paid volunteering days
  • Family leave policies (Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave)
  • Defined pension contribution scheme
  • Generous bonus and/or commission scheme
  • Enviable team member discount including sale previews and double discount days
  • Exclusive local discounts on restaurants, bars, beauticians and entertainment
  • Subsidised gym memberships
  • Annual travel pass and cycle-to-work schemes
  • A sustainable car salary sacrifice scheme
  • Internal communities (Diversity Board, Green Warriors, Wellbeings)
  • Workplace Options confidential team member assistance programme
  • Access to a wide range of training programmes

Additional Information:

Job Posted:
March 25, 2026

Expiration:
April 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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