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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Online Customer Support Advisor

United Kingdom, Llansamlet 24603.15 GBP / Year · Job Posted February 17, 2026
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Job Description

UK Build Supplies is part of the LBS Group targeting sales from DIY and trade markets outside of the current LBS Builders Merchants branch network. Due to increased demand in our sector we are looking to expand our team and require a professional and experienced Online Sales Customer Support Advisor to help manage our customer experience. The successful candidate will have an ability to multitask and have proven record in delivering excellent customer service levels across online sales channels. Priority is to ensure all customer contact is dealt with in a timely manner and to maintain our current top rated seller levels.

Job Responsibility

  • Solve customer queries and complaints via telephone, email and marketplace resolution centres
  • Resolve any PayPal, eBay, Amazon and chargeback cases if they arise
  • Assist with ongoing development and implementation of internal CRM systems
  • Work closely with suppliers and couriers to query late deliveries or damages, raising claims were required
  • Enter third party courier collections and re-deliveries when issues arise
  • Handle customer returns, damages and refund accordingly on sales channels and the company sales software
  • Liaise with suppliers on quality or warranty issues
  • Communicate with customers about their orders, including any delays or changes in delivery timescales
  • Pinpoint and escalate any issues for concern and highlight any patterns in customer experience
  • Assist with placement of orders and any other activities determined to be reasonable for the role

Requirements

  • Previous experience within a busy online customer service role
  • Experience of working quickly and accurately across Magento, Amazon / eBay platforms is an advantage
  • Excellent communication skills
  • both written and verbal, with an assertively confident telephone manner
  • Impeccable time keeping with ability to organise and prioritise when faced with multiple requests
  • Solution driven, able to adapt service approach to tailor to the customers’ needs
  • A high level of initiative, drive and ownership

What we offer

  • Profit Share Bonus Scheme
  • Online discount portal including money off retail brands and holidays
  • Employee Care Helpline and access to a digital GP
  • staff discount scheme
  • Death in Service benefit
  • formal training and career progression opportunities
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