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Online Customer Service Advisor

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom, London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.00 - 13.00 GBP / Hour
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Job Description:

Online Customer Care Advisor- Temporary role for someone who is customer-focused, a natural problem solver, and highly organised. This role is ideal for someone who enjoys building relationships, working cross-functionally, and being the first point of contact to ensure every customer feels valued and supported.

Job Responsibility:

  • Be the first point of contact for customer enquiries
  • Respond to all customer queries within a four-hour window
  • Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements
  • Resolve customer complaints with professionalism and empathy
  • Keep customers proactively updated throughout their journey
  • Log customer feedback that may impact other departments or processes
  • Communicate with customers across multiple channels: Email, Telephone, and LiveChat

Requirements:

  • Minimum of 1 year experience in a customer care or support role
  • Previous experience using Zen desk
  • Excellent verbal and written communication skills
  • Proven ability to problem-solve independently and efficiently
  • Strong organisational skills and attention to detail
  • Ability to remain calm and effective under pressure
  • A strong team player with a collaborative mindset
  • Proficiency in Microsoft Office tools (Outlook, Excel, Word, etc.)

Nice to have:

  • Love all things Fashion
  • Passionate about delivering exceptional customer experiences
  • Customer-focused
  • Natural problem solver
  • Highly organised
  • Enjoys building relationships
  • Enjoys working cross-functionally

Additional Information:

Job Posted:
October 28, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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