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Office Angels Logo Office Angels · Customer Service

Online Customer Service Advisor

United Kingdom, London 13.00 - 15.00 GBP / Hour · Job Posted June 28, 2026
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Job Description

Luxury Online Customer Service Advisor Hourly Rate: £15ph Location: Ladbroke Grove, West London (4 days a week in the head office, Friday WFH) Assignment Length: 4-6 weeks Hours: 9am-5:30pm We are seeking a polished and service-driven Luxury Customer Service Advisor to join a prestigious womenswear brand on an initial 4-6 week temporary assignment. This role is essential in delivering an exceptional and personalised client experience. Ensuring every customer interaction reflects the brand's refined aesthetic and commitment to excellence.

Job Responsibility

  • Deliver personalised customer experience via email phone and live chat
  • Manage high volumes of enquiries across multiple inboxes (Outlook, Gorgias), ensuring timely and consistent responses
  • Act as a brand ambassador with a deep understanding of luxury service standards
  • Handle customer queries relating to orders, deliveries, returns and aftercare with accuracy and attention to detail
  • Process refunds across Shopify and other relevant platforms, ensuring all transactions are handled correctly
  • Update and maintain customer profiles in Shopify
  • Support VIP clients with discretion, professionalism and a high level of care
  • Work collaboratively with internal teams to ensure a seamless customer journey

Requirements

  • Experience in online luxury customer service or client services within fashion or retail
  • Strong experience managing multiple inboxes, particularly using Outlook and Gorgias
  • Experience using Shopify
  • Excellent written and verbal communication skills
  • Strong organisational skills and the ability to manage a high volume of enquiries
  • High attention to detail and accuracy
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