Online Customer Service Advisor, Office Angels

Office Angels

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Not provided

Salary:

12.00 - 13.00 GBP / Hour

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Job Description:

Online Customer Care Advisor- Temporary position for someone who is customer-focused, a natural problem solver, and highly organised. This role is ideal for someone who enjoys building relationships, working cross-functionally, and being the first point of contact to ensure every customer feels valued and supported.

Job Responsibility:

Be the first point of contact for customer enquiries
Respond to all customer queries within a four-hour window
Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements
Resolve customer complaints with professionalism and empathy
Keep customers proactively updated throughout their journey
Log customer feedback that may impact other departments or processes
Communicate with customers across multiple channels: Email, Telephone, and LiveChat

Requirements:

Minimum of 1 year experience in a customer care or support role
Previous experience using Zen desk
Excellent verbal and written communication skills
Proven ability to problem-solve independently and efficiently
Strong organisational skills and attention to detail
Ability to remain calm and effective under pressure
A strong team player with a collaborative mindset
Proficiency in Microsoft Office tools (Outlook, Excel, Word, etc.)

Nice to have:

Love all things Fashion
Passionate about delivering exceptional customer experiences
Customer-focused
Natural problem solver
Highly organised
Enjoys building relationships
Enjoys working cross-functionally

What we offer:

Equal opportunities employer
Reasonable adjustments available
Inclusive environment

Additional Information:

Job Posted:
October 13, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Online Customer Service Advisor