Online Customer Service Advisor Job at Office Angels (London)

Customer Service Advisor

As one of our Customer Service Advisors you will be responding to phone calls, o...

Location

United Kingdom , Sheffield

Salary:

12.50 GBP / Hour

ant marketing

Expiration Date

Until further notice

Requirements

Fluent in Dutch & English – written and spoken
Excellent written communication and customer service skills
Able to work at a fast pace while maintaining a high standard of quality
Comfortable using a PC with good typing and grammar skills
Must be able to complete 2 week full time training - Remotely

Job Responsibility

Responding to phone calls, online queries via email and other social media channels (WhatsApp & Live Chat) in Dutch & English
Responding to emails, WhatsApp and Live Chat messages and answering calls from consumers regarding queries and appropriate dealing with consumer complaints
Maintaining a high standard of quality work to ensure that customers are treated fairly
Reporting to your Team Manager
Where necessary, refer issues to relevant internal/external departments and stakeholders using correct escalation procedures
Representing the brand well and ensuring customers are kept satisfied
Written communication with customers in Dutch and English

What we offer

Pay progression
28 days (including statutory) holiday which increases with length of service
Up-to-date training and development in our state of the art training academy
We have a track record of promoting from within

Fulltime

Temporary Customer Service Advisor

Planet Recruitment have registered a new opportunity for a well-established orga...

Location

United Kingdom , Cowley

Salary:

30000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Fluency in English for communication in a global environment
Previous experience within a customer support role
A passion for delivering exceptional customer service and exceeding customer expectations
Strong communication and teamwork abilities to foster a supportive and collaborative team environment
Exceptional self-organization and time management skills to stay ahead of goals
A commitment to continuous learning, self-improvement, and process optimization
Solid IT skills and adaptability to new systems and tools

Job Responsibility

Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat
Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution
Coordination: Communicate with transport service providers to ensure seamless delivery processes
Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system
System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience
Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives
Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance
Community Management (Social Media): Engage with followers and respond to comments and messages

Fulltime

Online Customer Service Advisor

Online Customer Care Advisor- Temporary role for someone who is customer-focused...

Location

United Kingdom , London

Salary:

12.00 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 1 year experience in a customer care or support role
Previous experience using Zen desk
Excellent verbal and written communication skills
Proven ability to problem-solve independently and efficiently
Strong organisational skills and attention to detail
Ability to remain calm and effective under pressure
A strong team player with a collaborative mindset
Proficiency in Microsoft Office tools (Outlook, Excel, Word, etc.)

Job Responsibility

Be the first point of contact for customer enquiries
Respond to all customer queries within a four-hour window
Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements
Resolve customer complaints with professionalism and empathy
Keep customers proactively updated throughout their journey
Log customer feedback that may impact other departments or processes
Communicate with customers across multiple channels: Email, Telephone, and LiveChat

Fulltime

Luxury Customer Service Advisor- Fashion

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Luxury Customer Service Advisor

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Parttime

Luxury Customer Service Advisor

Our client is a luxury fashion brand known for timeless design, modern femininit...

Location

United Kingdom , London

Salary:

13.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a luxury retail, fashion, or e-commerce customer service environment
Strong written and verbal communication skills with a professional and empathetic approach
Proficiency in handling multiple digital channels including LiveChat, WhatsApp, Instagram, and marketplace platforms
Exceptional attention to detail and ability to multitask in a fast-paced environment
Strong understanding of order management systems and courier platforms
A proactive, solution-oriented mindset and a passion for delivering best-in-class customer experiences
Familiarity with luxury customer expectations and brand positioning

Job Responsibility

Respond promptly and thoughtfully to all customer care queries via email, WhatsApp, phone, Instagram, and Live Chat
Deliver exceptional service across the product range, ensuring customer satisfaction and brand loyalty
Maintain a tone of voice that is consistent with the brand
Oversee and coordinate internal stock movements between store and dispatch centres to ensure timely order fulfilment
Liaise with warehouses, couriers, and internal teams to mitigate delivery issues and ensure smooth processing of orders
Administer customer returns and ensure all refunds and stock reconciliation processes are completed accurately and efficiently
Ensure orders via third-party marketplaces are processed in line with partner requirements and time lines
Develop a deep understanding of their product offering to provide tailored advice and support
Manage and support bespoke and Made-To-Order requests in collaboration with relevant internal teams
Deliver personalised customer service that drives repeat business and long-term relationships

Fulltime

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Retail Apprentice Travel Advisor

Two-year Apprenticeship Scheme structured to develop you in becoming a destinati...

Location

United Kingdom , Hailsham

Salary:

8.05 GBP / Hour

TUI

Expiration Date

Until further notice

Requirements

Good knowledge of excellent customer service and a genuine passion to work within tourism
Dedicated to achieve goals, targets and a Level 3 Travel Consultant qualification
Self-motivated and willing to act on feedback, remaining positive when faced with challenges
Willing to embrace change and adapt to new ways of working
A team player who engages and collaborates with our customers and colleagues
An organised individual who takes pride in their work and able to communicate effectively
Grade 9 – 4 GCSE or equivalent in both English and Maths
Able to work a varied shift pattern each week in-line with shop opening and closing times

Job Responsibility

Develop into becoming a destination expert
Recommend and sell holidays, Cruise, UK Breaks and additional products
Create unforgettable holiday experiences for customers
Work varied shift patterns including weekends, bank holidays and evenings
Exceed sales targets and objectives
Adapt to customer needs in face-to-face and virtual engagements
Investigate and resolve customer questions or complaints
Complete practical and written assignments via online learning platform

What we offer

Commission scheme for exceeding targets
Fantastic holiday benefits, discounts and special offers
Ability to purchase additional TUI time off
Health and Wellbeing program across Financial, Health, Social, Community and Career areas
Investment in development and career progression
Pension scheme and life assurance
Support and training on various systems
Dedicated learning coach and manager support

Parttime

Online Customer Service Advisor

Office Angels

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
October 13, 2025

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Office Angels

Location:United Kingdom , London

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:October 13, 2025

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Location:
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Category:
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Contract Type:
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Job Posted:
October 13, 2025