Online Customer Journey Specialist Job at Hunkemöller (Hilversum)

Customer Support Team Specialist

We are looking for a Patient Support Team Specialist to join our growing team at...

Location

United Kingdom , London, Islington

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Solid experience providing customer support or call centre experience
Strong written and verbal communication skills
Address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes
Understand key drivers to increase customer satisfaction – both in terms of quality and on-time delivery
Ability to make clear suggestions for further investigative steps to help quickly home in on root causes of network issues and resolve the problem
Strive to WOW our patients and your teammates by going above and beyond everyday
Minimum of an FTTC connection with internet speeds of 20Mbps download and5Mbps upload

Job Responsibility

Be the face of Boots Online Doctor to our patients, supporting them before, during and after their treatment journey by answering queries and providing customer care excellence at all times
Liaising with our patients, clinical team and Boots pharmacies as well as supporting other operational activities
Deliver the highest quality support whether via phone, message or webchat
Be a curious investigator, who can get stuck into technical problem solvers whilst listening to concerns with empathy
Work rota-based shifts, typically 4 weekdays and 1 weekend shift (either Saturday or Sunday), between 8am and 8pm

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Knowledge Management Specialist

At Prezzee, we’re more than just a digital gifting platform – we’re building hum...

Location

Australia , Sydney

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

Experience working with AI tools, NLP concepts, or chatbot training
Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
A passion for bringing linguistic and technical domains together
Experience working alongside technical teams and familiarity with technical tools or system workflows
A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
A proactive problem solver who thrives in fast-paced environments

Job Responsibility

Gather, organise, and maintain essential information from across the business
Collaborate closely with technical teams, product, IT, and engineering to keep content up to date
Monitor customer inquiries and update documentation
Apply a customer-journey perspective
Work hands-on with AI-powered chatbots to ensure they deliver natural, context-aware responses
Use NLP techniques to build effective process flows and automate customer resolution
Consider edge cases and error handling
Help maintain and refine training assets
Analyse chatbot performance
Use your customer experience (CX) insights to help integrate AI-driven solutions

What we offer

Prezzeeversary Leave
BirthYay Leave
Novated Car Leasing
ClassPass Membership
Office Allowance
Flexible Work Perks
Prezzee Staff Discounts
Wellbeing Support
Learning & Development
Employee Resource Groups

Knowledge Management Specialist

At Prezzee, we’re more than just a digital gifting platform – we’re building hum...

Location

Australia , Melbourne

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

Experience working with AI tools, NLP concepts, or chatbot training
Exposure to customer support, CX, or knowledge management, ideally within digital or online environments
A passion for bringing linguistic and technical domains together
Experience working alongside technical teams and familiarity with technical tools or system workflows
A data-driven mindset, with the ability to interpret behavioural signals, API behaviour, and customer journey insights
A proactive problem solver who thrives in fast-paced environments

Job Responsibility

Gather, organise, and maintain essential information from across the business
Collaborate closely with technical teams, product, IT, and engineering to keep content up to date
Monitor customer inquiries and update documentation
Apply a customer-journey perspective
Work hands-on with AI-powered chatbots to ensure they deliver natural, context-aware responses
Use NLP techniques to build effective process flows and automate customer resolution
Consider edge cases and error handling
Help maintain and refine training assets
Analyse chatbot performance
Use customer experience insights to help integrate AI-driven solutions

What we offer

Prezzeeversary Leave
BirthYay Leave
Novated Car Leasing
ClassPass Membership
Office Allowance
Flexible Work Perks
Prezzee Staff Discounts
Wellbeing Support via Telus
Learning & Development
Employee Resource Groups

Fulltime

Customer Journey Specialist - Search

As our customer journey specialist specifically focused on the search on the web...

Location

Netherlands , Hilversum

Salary:

Not provided

Hunkemöller

Expiration Date

Until further notice

Requirements

3+ years’ experience in ecommerce, online merchandising or search optimisation
Proven track record of improving on-site search performance using data-driven decisions
Experience with tools like Bloomreach Discovery, Algolia, Constructor, Coveo, Klevu, Unbxd or similar
Strong analytical skills and the ability to turn data into clear improvements
Customer-first and mobile-first mindset across all initiatives
Fluent in English
You’re proactive and always looking for ways to optimise
You’re curious and stay up to date on market trends and competitor activity
You spot opportunities, test ideas, learn fast and go again

Job Responsibility

Analyse customer search behaviour and conversion data to identify optimisation opportunities on the website and in the app
Ensure relevance, accuracy and continuous improvement of search results across all websites and apps
Become Hunkemöller’s expert in Bloomreach Discovery and leverage the tool to its full potential
Define, implement and test search logic tailored to regional languages, behaviours and campaign moments
Monitor performance metrics, run A/B tests and translate learnings into actionable improvements
You are part of the ecommerce team and work closely with Product, Traffic and Marketing internally and our partner Bloomreach

Fulltime

Customer Community & Content Specialist

We are seeking an enthusiastic and driven Customer Community & Content Specialis...

Location

Salary:

65000.00 - 75000.00 USD / Year

Conductor

Expiration Date

Until further notice

Requirements

1-2+ years of experience in one or more of the following areas: community management
content marketing
customer success
content creation
or customer education
Proven ability to write clear, compelling, and engaging content for an online audience, with a keen eye for instructional clarity
A naturally empathetic and outgoing personality, comfortable proactively initiating conversations and providing supportive guidance
Excellent organizational skills with the ability to manage multiple tasks and deadlines in content development and community management
Familiarity with reporting tools and basic data analysis for community and content metrics

Job Responsibility

Community Engagement & Peer Learning: Conversation Catalyst & Support
Content Curation & Promotion
Member Recognition
Event Management
Customer Education Content Development: Content Creation Support
Customer Journey Mapping
Resource Discoverability
Data & Customer Feedback Loop: Voice of the Customer
Reporting & Analysis

Fulltime

Customer Service Specialist

CrowdFarming® is the leading European tech marketplace connecting farmers direct...

Location

Spain , Madrid

Salary:

Not provided

CrowdFarming

Expiration Date

Until further notice

Requirements

Native-level speaker of French, German, or Italian
Good command of English (Spanish is a plus)
At least 1 year of experience in customer service
Professional experience in sales, customer service, logistics, agriculture, and/or online retail is a plus
Able to work independently while being a strong team player
Flexible, proactive, and ambitious
Calm and solution-oriented in stressful or unexpected situations
Passionate about sustainability

Job Responsibility

Support and advise customers via phone, email, and social media
Handle enquiries related to orders, deliveries, transport issues, and the CrowdFarming philosophy
Resolve incidents in a proactive, solution-oriented way
Promote conscious and sustainable consumption through every interaction
Collect and share customer insights with internal teams
Collaborate cross-functionally to ensure a smooth customer journey
Translate and proofread website content in your native language

What we offer

Hybrid model: two days of remote work per week (25 €/month for related expenses)
An annual €250 grant to support any training you wish to undertake related to your responsibilities and tasks
Language classes partially funded by CrowdFarming
A flexible compensation plan and tailored benefits
Website credits to celebrate your birthday and work anniversary
Health insurance partially funded by CrowdFarming
Flexible remuneration plan
Daycare, restaurants, transportation...
Remote work options
Up to 3 day of telecommuting a week

Fulltime

Ecommerce Manager

My client is a large business looking for an Ecommerce Manager to join their bus...

Location

United Kingdom , Farnborough

Salary:

45000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

Extensive knowledge in the online environment
Commercially driven
Strong experience in designing A/B and MVT tests
Clear understanding of key online marketing priorities
Proven track record of delivering results

Job Responsibility

Deliver the Ecommerce strategy for the UK Brand
Manage the day-to-day operation of the websites for three of the groups websites
Optimise conversion rates and onsite product merchandising opportunities
Work with specialists to deliver on brand campaigns and projects
Deliver on the website KPI’s in line with business requirements
Own the online customer journey - propose and implement improvements to increase conversion rates and revenue
Collaborate with the Product and Brand Management team to ensure the website experience reflects the brand values and the product is merchandised effectively across all websites

Fulltime

Media Buyer & Optimization Specialist

This role is responsible for developing and managing end-to-end media strategies...

Location

Thailand , Bangkok

Salary:

Not provided

TMGM

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field
2–5 years of experience in performance marketing, ads optimization, media buying, or digital marketing
Hands-on experience with performance media channels such as Facebook Ads, Google Ads, SEM, SEO, LINE Ads, TikTok Ads, Twitter Ads, Native Ads, Audience Ad Network, and other biddable or non-biddable platforms
Experience in the finance industry is an added advantage
Strong command of English, both written and spoken

Job Responsibility

Devise and manage end-to-end Media plan & strategy to raise quality leads, drive registrants and drive continuous usage as active users
Bidding & Optimizing media campaigns to drive conversion on a daily basis to closely monitor ROAS (i.e. CPL, CVR, CPC, CPA) to achieve each business goal
Measure & Report media performance against KPIs & recommendations to relate parties as a weekly basis to enhance campaign communication & creative materials effectiveness
Be an audience master who works with Data Analysis, Business Development, Marketing campaigns, and Marketing Communication to define the potential customer segments among several ads platforms and owned media channels to maximize the conversion rate efficacy
Monitor digital customer behavior and Identify new MarTech tools to gather online marketing insight, performance analytic thought in the digital landscape, and mobile-app marketing
Identify initiatives & techniques for improving KPI performance and operation process including A/B Testing, Multivariate testing, customer attribution model, and retargeting multi-touch journey to enforce the best practices
Track and analyze site traffic flow/ performance indicators, provide regular internal reports, and identify improvement areas such as reducing the drop-off rate, in-active cause, and improving customer experience for quick conversion of each customer journey

What we offer

Growth Opportunities - We value your growth as much as we do ours, so we include educational and career growth opportunities at every level
People-First Values -We believe building a great company happens by hiring great people. Our employees' job satisfaction always comes first
Shared Success - We offer revenue share opportunities for the right people, allowing our employees to share in company success
Worldwide Team - Our worldwide team means you'll work with others from all over the globe and gain international experience

Online Customer Journey Specialist

Hunkemöller

Location:
Netherlands , Hilversum

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 19, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Online Customer Journey Specialist

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 19, 2026

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Job Posted:
February 19, 2026