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bunq Logo bunq · Customer Service

Online Community Specialist

Turkey; Bulgaria, Istanbul · Job Posted February 04, 2026
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Job Description

We’re on a mission to change the future of banking and we want to Make Life Easy for our users. To reach this goal, we need to provide them with the best online support on every social platform. As our Online Community Specialist, you will own the strategies and execution for a thriving bunq community, ensuring that our users feel heard, informed, and supported.

Job Responsibility

  • Managing and moderating our online community and social media channels (X, Meta DMs, LinkedIn, TikTok, Instagram) with a friendly, user-centric approach
  • Ensuring that all content aligns with community guidelines and bunq’s Tone of Voice
  • Resolving user concerns by addressing conflicts, negative comments, or inappropriate behaviour in a fair and consistent manner
  • Leveraging AI tools to deliver more time-efficient and accurate responses for our end user - Eva
  • Analysing outcomes from community interactions and providing data-backed insights for process improvements
  • Actively engaging with our community members to increase user retention by gathering, analysing, and implementing insights into user behaviour and trends
  • Following platform-specific best practices to minimise the spread of negative content and foster a secure, positive social environment

Requirements

  • Proven skills in managing and moderating online communities and social media channels
  • Experience ensuring content adheres to brand tone and community standards
  • Strong conflict resolution skills with an ability to fairly manage user concerns
  • Familiarity with AI tools and the ability to utilise them for efficient community support and content moderation
  • Excellent communication skills in English, both written and verbal

What we offer

  • Great, international colleagues, who share your mindset
  • Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
  • We support growth with bunq Academy and €1500 annual learning budget
  • A Multisport gym card for your health and wellbeing (in Turkey)
  • Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
  • Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices) (In Turkey)
  • Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
  • We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
  • A MacBook so you can Get Shit Done with us
  • Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
  • Private health insurance, just in case
  • Monthly contribution to your phone and internet bills (in Turkey)
  • Friday drinks and other celebrations - bunq style
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