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We are seeking a full-time Content Moderator to join our moderation team. In this role, you will be trained to identify fraudulent or counterfeit content using our tools and processes. You'll play a crucial part in protecting our clients' brands by identifying and removing infringing content across various online platforms.
Job Responsibility:
Review and label content according to established guidelines
Dive into online marketplaces, e-commerce sites, and social media to spot infringing content. Your sharp eye for detail will be key in identifying unauthorized use of our clients' intellectual property
Analyze content to suggest improvements in workflow and processes
Interpret and apply complex policies with a deep understanding of guidelines
Meet assigned targets while adhering to strict deadlines
Ensure high accuracy in content moderation and achieve monthly performance goals
Requirements:
Minimum of 1 year of experience in content moderation (preferred)
Collaboration & Relationship Building - Ability to work well with cross-functional teams and build strong client relationships
Time Management & Multi-tasking - Manage your workload effectively, prioritizing tasks to meet deadlines
Integrity & Cultural Awareness - Show professionalism and an understanding of diverse perspectives
Engagement & Active Listening - Be engaged in all communications and actively listen to client and team needs
Written and Spoken English - Excellent communication skills are a must
Customer Focus - Ensure a high level of service in all client interactions
Attention to Detail & Trend Identification – Ability to spot trends and anomalies in data with precision
Critical Thinking & Troubleshooting - Apply analytical thinking to solve problems and provide solutions
Research Skills - Strong research abilities to investigate and analyze infringing content
Proficient in MS Office – Good experience with MS Excel, PowerPoint, and Outlook is essential
Tech-Savvy - Good understanding of IT and internet technology
Nice to have:
Graduates/Postgraduates from any discipline with experience in secondary research or data analysis
Candidates with a background in Brand Protection, Research, or Data Analysis (minimum 1 year) are highly valued
Law graduates with a specialization in IP law and prior experience in a law firm or corporate setting are also encouraged to apply