Online Brand Protection Analyst

• Monitor and analyse online content from platforms (e.g. marketplaces, social media sites), websites, app stores, search engines, etc. for infringements in violation of clients’ intellectual property rights and in relation to wider impersonation matters
• Carry out online enforcement for the protection of clients’ intellectual property rights by reporting infringing online content to platforms, Internet intermediaries, and other third parties
• Conduct status checking for enforced online content and collaborate with Client Coordinators for the escalation of takedown requests
• Supervised by Client Managers, with Client Coordinator’s support, handle pushbacks from platforms, Internet intermediaries, and other third parties
• Escalate pushbacks from reported infringers to Client Managers
• Supervised by Client Managers, collaborate with Client Coordinators for the development of relationships with platforms, Internet intermediaries, and other third parties to improve compliance and efficiency in dealing with takedown requests
• Maintain accurate enforcement records and data
• Collect, collate, research, and analyse data from a diverse range of sources, including Corsearch systems and products (e.g. Talisman and scraper tools), to identify infringement trends and develop enforcement strategies/countermeasures
• Provide clients with insights into the scale of the infringement landscape and make countermeasure recommendations by producing client presentations when requested
• Whenever necessary, support Client Coordinators with client enquiries (e.g. enforcement), conducting research and composing client reports
• Attend and participate in client meetings
• Contribute to the enrichment of the collective knowledge pool of the team and keep knowledge current by participating in educational opportunities, reading professional publications and online resources, and providing team members with training and insights
• Contribute to the development of work procedures for improving the efficiency of the infringement monitoring/enforcement processes and the efficacy of operational workflows
• Contribute to the design and development of Corsearch systems and products by suggesting ideas for automation, enhanced visualisation, and data presentation

• Strong interest in online brand protection and/or intellectual property
• Fluent Italian language skills
• Strong verbal and written English
• Excellent interpersonal, communication, and customer service skills, both verbal and written, with the ability to communicate clearly and effectively with others and experience of working remotely with other team members in locations around the world
• Excellent problem-solving and analytical skills, with the ability to a strategic approach to tackling challenges
• Strong data analytical skills, with a keen eye for detail and the ability to process large volume of statistical and qualitative data
• Strong organisational and time management skills, with the ability to prioritise tasks and projects while meeting the expectations and deadlines
• Detail-oriented, driven to deliver high-quality client services
• Hardworking and self-motivated individual, with a proactive and can-do attitude, who is comfortable to have a high degree of ownership in their work from day one and is always willing to learn
• Energetic and flexible, with the ability to work in a fast-growing, agile, adaptable environment
• Bring a positive and optimistic attitude to your day-to-day work with colleagues
• Tech savvy, with strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet tools (such as browser extension tools and OSINTs)

Client-facing experience is desirable, including prior experience handling customer enquiries and delivering client presentations