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In this role, you will report to the Brand Protection Client Manager. You will work closely with the Client Manager and collaborate with your colleagues to provide one of our largest and most advanced customers with strategic support in protecting its world-famous brands online.
Job Responsibility:
Monitor and analyse online content for infringements
Carry out online enforcement by reporting infringing content
Conduct status checking for enforced online content
Handle pushbacks from platforms
Escalate pushbacks from reported infringers
Collaborate for the development of relationships with platforms
Maintain accurate enforcement records and data
Collect, collate, research, and analyse data to identify infringement trends
Provide clients with insights and make countermeasure recommendations
Support Client Coordinators with client enquiries
Attend and participate in client meetings
Contribute to the enrichment of the collective knowledge pool of the team
Contribute to the development of work procedures
Contribute to the design and development of Corsearch systems and products
Requirements:
Strong interest in online brand protection and/or intellectual property
Fluent Mandarin language skills
Strong verbal and written English
Excellent interpersonal, communication, and customer service skills, both verbal and written
Excellent problem-solving and analytical skills
Strong data analytical skills
Strong organisational and time management skills
Detail-oriented, driven to deliver high-quality client services
Hardworking and self-motivated individual
Energetic and flexible
Tech savvy, with strong proficiency in Microsoft Office Suite and Internet tools
Nice to have:
Client-facing experience is desirable, including prior experience handling customer enquiries and delivering client presentations