One Team Patient-Prescriber Advocate, CVS Health

CVS Health

Location:
United States, New York ▼
Fort Worth
Phoenix
Seattle
Charlotte
Miami

Category:
Customer Service

Contract Type:
Employment contract

Salary:

18.50 - 42.35 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Enhance the patient-prescriber experience as a designated point of contact for high priority medical office prescribers servicing patients with complex medication therapies
Ensure patients and prescribers are receiving best-in-class service, turnaround times, costs, and care for their medications by enhancing the customer service experience
Collaborate cross-functionally with CarePlus teams, Patients, Prescribers, Specialty Mail, Centers of Excellence, and prescriber sales within the CVS Specialty Enterprise
Establish prescriber & patient relationships through telephonic and email outreach
Triage issues to the appropriate departments and update the medical offices accordingly
Utilize various platforms such as Salesforce, SPRX, RXConnect, Peoplesafe, Specialty Central, Zitter, and pharmacy operations computer systems to track the status of prescription fulfillment and provide updates to the top specialty prescriber offices

Requirements:

Basic pharmacology knowledge, which includes the ability to weigh, measure, calculate dosages and convert units of measure
Excellent organizational and prioritization skills
Ability to make decisions and resolve issues
Ability to work with varying levels of leadership within the organization
Ability to support colleagues in other time zones remotely when needed
Ability to work amongst a diverse team throughout the country with hours appropriate to service all 48 states
Experience working with multiple operational systems and navigating complex workflows
Strong communication skills, both written and verbal, with the ability to convey information clearly and professionally to internal and external partners
Proficiency in email etiquette, including concise and effective messaging tailored to different audiences
Adapt communication approach based on various geographic market expectations
Attention to detail and the ability to track and manage tasks across various platforms and teams
Strong problem-solving skills and adaptability in a fast-paced environment
Willing to work both independently and as part of a team to deliver results
Working knowledge of Microsoft 365 Applications
Two plus years of experience in healthcare customer service
Two years as a pharmacy technician or in a healthcare setting with experience in medical billing or prior authorizations
Technician state licensure where required in the state they work

Nice to have:

Specialty Pharmacy Experience in operations
One year as a pharmacy tech in a CarePlus Specialty Pharmacy
Proficient in Salesforce.com
Knowledge of therapy, disease, and benefit plan designs
Knowledge of BV, SPRx, & RXConnect
CPHT Certification a plus in states that do not require certification

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
April 23, 2025

Expiration:
May 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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One Team Patient-Prescriber Advocate