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Under the direction of the Corporate Director of Cancer Center, the Oncology Nurse Navigator (ONN) is responsible for facilitating the patient experience for patients as well as family members from cancer diagnosis to survivorship. The ONN is a patient advocate, care coordinator, educator, and offers psychosocial support and connection to community resources. The ONN functions on the multidisciplinary team and builds relationships with the care team to ensure patients receive timely access to quality care and comprehensive services. The ONN serves as a clinical resource with expertise in hematology/oncology care management. Acts as ambassador and representative of the Oncology Program in community events and markets/promotes service line to increase business volume for the Hospital.
Job Responsibility:
Facilitating the patient experience for patients as well as family members from cancer diagnosis to survivorship
Patient advocate, care coordinator, educator, and offers psychosocial support and connection to community resources
Functions on the multidisciplinary team and builds relationships with the care team to ensure patients receive timely access to quality care and comprehensive services
Serves as a clinical resource with expertise in hematology/oncology care management
Acts as ambassador and representative of the Oncology Program in community events and markets/promotes service line to increase business volume for the Hospital
Requirements:
Bachelors of Science in Nursing required within 1 year of hire/transfer
3 years nursing experience in an oncology setting, including medical or surgical oncology practice, infusion center, radiation oncology, or inpatient oncology unit
Previous experience in oncology nurse navigation preferred
Proven working relationship with physicians
Patient education experience
Excellent communication and interpersonal skills
Excellent customer service
Excellent organizational skills, able to manage a full suite of tasks and manage across numerous priorities and to service line to meet established deadlines
Employs empathy, patience, understanding, courtesy and kindness to all patients, their families, physicians and other hospital staff
Able to focus on long-term goals while managing day-to-day operations
Exercises initiative, creativity and courage to act in the best interest of the patient
Confidence to interact with stakeholders at all levels, including patients/ family, co-workers, providers, physicians and administration
Spanish speaking a plus
California RN License
BLS required
ACLS within 90 days of hire
ONS certification preferred
Ongoing education of 12 cancer related continuing nursing education hours annually
Nice to have:
Spanish speaking a plus
ONS certification preferred
Previous experience in oncology nurse navigation preferred