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As a Thyme Care Oncology Nurse Navigator, you'll be a vital clinical resource for our members and their care network, offering triage, support, and education during their cancer journey via phone, email, and video communication. Under the guidance of our Nurse Team Lead, you'll conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Your main objective will involve actively engaging with members, addressing clinical issues, and efficiently managing any escalations that arise. This role follows a fixed schedule of 8:30 AM to 5:00 PM EST, working four weekdays and Saturdays. The designated weekday off must be Monday, Thursday, or Friday.
Job Responsibility:
Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day
Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices
Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction
Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards
Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care and providing clinical support as needed
Identify and address member needs promptly, offering assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals
Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team
Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions
Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access
Be available for urgent clinical escalations and provide clinical consult support as required
Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are required or obtained within 2 years of hire
compact + single state licensure in New York and/or Illinois licensure is preferred
Nice to have:
Member-Centric Approach
Action-Oriented
Organizational Skills
Communication Skills
Adaptability
What we offer:
choice of great medical, dental, and vision insurance plans
generous vacation policy for full-time employees
holiday work compensated at a 1x hourly rate and a 2.5x holiday rate