Onboarding & Training Lead Job at Glean (Palo Alto, CA or San Francisco, CA)

Job Description

Glean is seeking an Onboarding & Training Lead to build and run a high-touch, scalable onboarding experience for new hires globally. In this role, you’ll own the end-to-end new hire journey—from pre-boarding through the first 90 days—designing programs that are engaging, community-building, and tightly connected to our culture and ways of working. You’ll also drive lightweight training initiatives, with a particular focus on manager enablement and core skills training, partnering closely with HRBPs, Recruiting, Workplace, and functional leaders to ensure new hires and managers have the tools, training, and clarity they need to be successful.

Job Responsibility

Design and run new hire onboarding
Own the company-wide onboarding strategy and calendar- from pre-boarding communications through day 1, week 1, and 30/60/90-day milestones for new hires globally
Elevate our in-person and hybrid onboarding experience
Facilitate live onboarding sessions (e.g., company overview, culture and values, tools and systems, “how we work” norms) and coordinate guest speakers from across the business
Drive follow-up touchpoints and community
Implement structured 30/60/90-day touchpoints, including checklists, surveys, and manager prompts
Stand up lightweight new hire communities (e.g., cohorts, buddy programs, new-hire office hours) and recurring connection points such as welcome events or new hire happy hours
Partner with Workplace and local office leads to ensure physical space, events, and onsite experiences reinforce a positive onboarding journey
Lead lightweight L&D and manager enablement
Coordinate and run monthly manager meetings and enablement sessions on core topics such as performance, feedback, 1:1s, and onboarding best practices
Curate and maintain a self-serve learning library (playbooks, templates, checklists, videos) for managers and new hires
Partner with functional enablement teams (e.g., Sales Enablement) to extend relevant role-based onboarding content into the company-wide experience where appropriate
Measure, improve, and report on impact
Define and track key onboarding and learning metrics
Use data and qualitative feedback to continuously iterate on programs, content, and delivery
Partner with People Analytics and Systems teams to build simple dashboards or recurring reports that give leaders visibility into onboarding health and trends
Program operations and cross-functional partnership
Own the operational backbone of onboarding: schedules, comms, registration flows, documentation, and internal FAQs
Ensure smooth handoffs between Recruiting, HR, IT, and managers so that laptops, access, workspace, and key systems are ready for new hires on day one
Maintain clear, accessible documentation for all onboarding and core learning programs

Requirements

4+ years of experience in HR, People Ops, L&D, or Employee Experience, with a strong focus on new hire onboarding, program management, or internal training in high-growth environments
Proven ability to design and run scalable programs end-to-end - from needs assessment and content design to facilitation, measurement, and iteration
Comfortable facilitating live sessions (virtual and in-person) with groups of managers and new hires
Data-informed and operationally minded - you use metrics, surveys, and feedback to decide where to focus and how to improve
Strong cross-functional collaborator who can partner with HRBPs, Recruiting, Workplace, IT, and business leaders and influence without formal authority
Excellent written and verbal communication skills
able to translate complex information into simple, actionable guidance for new hires and managers
Comfortable in a fast-paced, ambiguous environment
you enjoy building, iterating, and improving as the company grows

What we offer

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

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