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Onboarding trainer

Spain, Valencia Employment contract 20000.00 - 23000.00 EUR / Year · Job Posted December 06, 2025
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Job Description

The Learning & Growth team (Onboarding Squad) is inside the Customer Experience team, in charge of helping and supporting our more than 1000 customers from +42 countries. This person will be responsible for training the new customer on the use of our Channel Manager. A good understanding of the general IT needs as well as the business of our customers is required.

Job Responsibility

  • Ensure a good knowledge of the customer's system
  • Advise on certain settings according to the company's profile
  • Know the available options and make the corresponding activations
  • Follow the protocols and deadlines set in the company
  • Follow up properly after the first moments of going online
  • Ensure quality and customer satisfaction

Requirements

  • French: Native or bilingual proficiency
  • Spanish: High professional proficiency
  • Italian OR Portuguese: High professional proficiency
  • Training skills
  • Proactive and positive attitude
  • Service-oriented
  • Motivated and a fan of technology
  • Willing to learn
  • Looking for a challenge
  • Enterprising spirit and initiative
  • Ability to adapt to the international environment of the company

Nice to have

Knowledge of our products is a plus

What we offer

  • Bonus
  • Hybrid work (3 days at home, 2 at the office each week)
  • Flexible working hours
  • An afternoon off for children's birthdays
  • Support during children's first days at school
  • Free Spanish and English lessons
  • Training on tools and skills relevant to your role and team
  • Carsharing: possibility of giving colleagues a lift (monthly extra from the company) or travel to work with colleagues for free
  • 22 days of PTO + 24th and 31st of December
  • Reduced price in several services: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports

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