Onboarding trainer Jobs

Onboarding trainer

Avantio

Location:
Spain, Valencia

Category:
Customer Service

Contract Type:
Employment contract

Salary:

20000.00 - 23000.00 EUR / Year

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Job Description:

The Learning & Growth team (Onboarding Squad) is inside the Customer Experience team, in charge of helping and supporting our more than 1000 customers from +42 countries. This person will be responsible for training the new customer on the use of our Channel Manager. A good understanding of the general IT needs as well as the business of our customers is required.

Job Responsibility:

Ensure a good knowledge of the customer's system
Advise on certain settings according to the company's profile
Know the available options and make the corresponding activations
Follow the protocols and deadlines set in the company
Follow up properly after the first moments of going online
Ensure quality and customer satisfaction

Requirements:

French: Native or bilingual proficiency
Spanish: High professional proficiency
Italian OR Portuguese: High professional proficiency
Training skills
Proactive and positive attitude
Service-oriented
Motivated and a fan of technology
Willing to learn
Looking for a challenge
Enterprising spirit and initiative
Ability to adapt to the international environment of the company

Nice to have:

Knowledge of our products is a plus

What we offer:

Bonus
Hybrid work (3 days at home, 2 at the office each week)
Flexible working hours
An afternoon off for children's birthdays
Support during children's first days at school
Free Spanish and English lessons
Training on tools and skills relevant to your role and team
Carsharing: possibility of giving colleagues a lift (monthly extra from the company) or travel to work with colleagues for free
22 days of PTO + 24th and 31st of December
Reduced price in several services: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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