Onboarding Team Lead

The Onboarding Team Lead owns one of the most critical moments in the customer journey: the transition from sale to value. This team sits directly between Sales and Customer Success and is responsible for getting new customers set up, enrolled on our service, and successfully live as quickly and reliably as possible. Our onboarding team focuses on execution, speed, quality, and early retention. This is a high visibility, operationally focused leadership role. You will lead a small, high impact team operating within a repeatable, metrics driven workflow. You are accountable for enrollment conversion, onboarding throughput, and early customer success. The goal is simple: customers get live fast, expectations are set clearly, and momentum is built from day one. To build operational credibility and deep context, your first three months will be hands on as an individual contributor. You will execute real enrollments, work directly with customers, and learn the systems, integrations, and friction points firsthand before formally stepping into full team leadership ownership.