Onboarding Specialist Job at 360 Resourcing Solutions

Onboarding Specialist

360 Resourcing Solutions

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

32500.00 GBP / Year

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Job Description:

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

Job Responsibility:

Lead the end-to-end client onboarding process, acting as the main point of contact from kick-off to go-live
Manage timelines and project milestones to ensure smooth delivery of data migration, configuration, training and launch
Coordinate cross-departmental activity, resolving issues and keeping communication clear and aligned
Oversee system setup and data migration, ensuring quality, accuracy and readiness ahead of training delivery
Work closely with the Training team to plan and prepare relevant sessions, supporting delivery when required
Proactively track progress, manage client expectations and swiftly address any challenges
Complete a thorough handover to Customer Success and gather feedback to support continuous improvement of onboarding processes

Requirements:

2+ years’ experience in onboarding, implementation or customer service within SaaS, CRM or PropTech
Experience coordinating or supporting training delivery, with understanding of CRM setup and data migration
Familiarity with estate agency or lettings software and tools such as Zendesk or monday.com
Strong organisational and project management abilities, capable of handling multiple onboarding projects at once
Able to adapt and prioritise effectively in a fast-paced environment
Confident communicator skilled at building relationships with both clients and internal teams
Highly detail-oriented, proactive and focused on finding solutions
Comfortable working with data, systems and CRM platforms

What we offer:

Private Counselling with a weekly confidential helpline available
SimplyHealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Hybrid working
Buy and sell annual leave scheme (up to 3 days per year)

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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