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Onboarding Specialist

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Brightwheel

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

Brightwheel is actively seeking a highly motivated individual to play a key role in supporting and training our customers for the successful implementation of brightwheel at their childcare centers. This position necessitates strong communication and customer service skills, coupled with the ability to effectively motivate our customers while consistently highlighting the value of our platform.

Job Responsibility:

  • Assist customers in learning and adopting the brightwheel product for their center
  • Own a running portfolio of 100+ accounts throughout the 4-12 week brightwheel customer onboarding process
  • Prioritize accounts upon which to take strategic, timely actions to complete the implementation process
  • Overcome customer objections to ensure the customer feels confident with the positive change and value brightwheel will bring to their program
  • Diagnose and resolve technical challenges our customers experience as they get the system configured
  • Serve as the expert on brightwheel’s technology platform for customers and other cross-functional teams
  • Collaborate across teams (e.g. Sales and Support) to ensure a smooth customer experience at all stages of the customer journey
  • Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
  • Continue to sell the value of the software to gain buy-in and trust in brightwheel’s capabilities

Requirements:

  • 2+ years of customer success, sales, and/or account management experience
  • Associate’s degree, Bachelor's degree, or comparable professional experience
  • Comfort with a high-volume funnel that requires careful prioritization to hit ambitious monthly goals
  • Ability to create urgency and motivate people to launch with brightwheel
  • Excellent collaboration, organization, time-management, and prioritization skills
  • Ability to self-manage time-sensitive and detailed tasks to deliver on time every time
  • Exceptional phone and written English communication skills
  • Great attention to detail
  • Patience and empathy while teaching customers or handling tricky customer situations
  • Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
  • Comfort with working remotely using communication tools such as Slack, Google Suite, and Zoom

Nice to have:

  • A proven track record in onboarding new customers is a plus
  • Bilingual written and verbal communication ability (specifically Spanish) is a plus
  • Tech-savvy with experience in CRM tools (e.g., Salesforce) is preferred

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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